Online Chronic Condition Management in Canada
Skip the waiting room and see a Canadian-licensed doctor within minutes for diabetes, blood pressure, asthma, thyroid, and other chronic conditions. Get online prescriptions, refills, and renewals sent to the pharmacy of your choice in Canada without needing a family doctor or a referral.
- Licensed Canadian doctor on chat, day or night
- Subscription starts at $20/month, no per-visit fees
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Why Canadians choose Your Doctors Online for chronic care
Living with a chronic condition means the care never really stops. Here is what makes managing it with Your Doctors Online easier than waiting on a system that wasn’t built for ongoing care.
Get your refills instantly, not in three weeks
Run out of your blood pressure or thyroid medication, and you usually face a clinic line or a pharmacy requiring a new authorization. With Your Doctors Online, you can get your medical history reviewed and your refill delivered to a Canadian pharmacy in minutes.
Care that doesn't depend on having a family doctor
You can manage your condition here, whether or not you are attached to a practice. That matters when 5.9 million adults in Canada don't have a regular family doctor, and attaching to one can take months. Your treatment doesn't pause while you sit on a waitlist.
Get lab requisitions without a separate appointment
Chronic conditions are tracked by numbers, such as your A1C, cholesterol, or thyroid levels. You can get a lab requisition during the same visit, so you can monitor your health without first having to chase down another appointment.
A doctor on hand the moment your condition shifts
A sudden change in symptoms or a worrisome reading at 11 pm can be stressful. Our 24/7 medical team is on hand to review your stable readings, provide clinical guidance, and help you determine whether your symptoms can be managed at home or require immediate in-person emergency care.
How online chronic condition management works in Canada
Getting ongoing care for your condition takes a few minutes. Download Your Doctors Online app, and create an account to get started.
Describe your condition
Tell us about your current condition, including your diagnosis, medications, and any changes. You can share recent readings, such as blood sugar or blood pressure, and upload past prescriptions or lab results.
Connect with a Canadian-licensed doctor
A licensed physician reviews your information over chat, audio, or video. They confirm what is being managed, ask follow-up questions, and decide whether a renewal, a dose change, or further testing is appropriate.
Receive your prescription
If a prescription or refill is appropriate, the doctor sends it to any pharmacy in Canada you choose. You also get a follow-up plan, and you can return any time your condition changes, days, nights, or weekends.
What is online chronic condition management?
Online chronic condition management is ongoing care for long-term health conditions, delivered by licensed doctors over chat, audio, or video. You get the following services without going to a clinic:
- Diagnosis support
- Prescription renewals
- Dose adjustments
- Regular follow-ups
In Canada, 44% of adults aged 20 and older live with at least one of 10 common chronic conditions, according to the Public Health Agency of Canada. But 5.9 million adults in Canada do not have a regular family doctor or nurse practitioner. Without one, a refill or a small dose change can mean a walk-in clinic line or a trip to the ER. Virtual chronic care gives you a doctor on demand, so your condition does not go unmanaged while you wait to be attached to a practice.
Conditions our Canadian doctors manage online
Our Canadian-licensed doctors can manage several chronic conditions virtually, from first questions after a diagnosis to ongoing refills and follow-ups. Some of these include:
11% of Canadian adults are living with diabetes. Our online diabetes treatment involves a doctor renewing Metformin and other prescriptions, reviewing your blood sugar readings, and adjusting treatment between in-person checks.
High blood pressure is the most common chronic condition in Canada, affecting 25% of adults. It rarely causes symptoms, so it often goes unmanaged until a reading is dangerously high. Online blood pressure management allows you to get renewals and dose adjustments from home blood pressure readings.
Asthma affects 11% of Canadian adults, and chronic obstructive pulmonary disease (COPD) affects 10% of those aged 35 and older. Whether you need to renew an inhaler, switch to a different one, or step up or down your treatment, you can start online asthma or COPD care from home anytime.
Hypothyroidism is an underactive thyroid that slows your metabolism, causing fatigue, weight gain, and sensitivity to cold. It is managed with daily Levothyroxine and periodic blood tests. A doctor can renew your prescription and order lab work when you start hypothyroidism treatment online.
A doctor can renew your statin, review whether your current dose is doing its job, and order the bloodwork that tells you where your numbers actually sit. Managing high cholesterol doesn't depend on remembering to book a checkup you don't feel you need.
A gout flare can take you from fine to unable to put a sock on overnight, and the worst time to be hunting for a doctor is mid-attack. You can get your medication renewed between flares and receive medical advice on what to do when one hits.
When the burning nighttime cough and the foods you've started avoiding all take a toll on daily life, a temporary pharmacy fix only goes so far. With online consultation, you can renew your reflux medication, check whether what you're taking is still controlling it, and know when you need an in-person look.
Mental health conditions need consistent management, not one-off visits. With your subscription plan, you can access mental health counselling, as well as medication management for anxiety, depression, and other issues under one plan.
Provincial coverage: what to expect in ON, BC, AB, QC, and other provinces
Online chronic condition management works the same way wherever you live, whether in Ontario, British Columbia, Alberta, Quebec, or anywhere else in the country. Your prescription is sent to a pharmacy of your choice in your province, and follow-ups are available 24/7.
| Public virtual care (when you qualify) | Your Doctors Online | |
|---|---|---|
| Who can use it | Residents with valid coverage, billed by an enrolled provider | Anyone in Canada, no enrolment needed |
| Typical conditions | Often requires an existing doctor relationship and in-province location (varies by province) | None, start any time |
| Wait | Tied to your provider's availability | Minutes, 24/7 |
| Cost to you | Might get full or partial coverage depending on your specific plan | Flat $20/month, private-pay |
How much does online chronic condition management cost with Your Doctors Online?
Your Doctors Online is private-pay. It is not covered by provincial plans such as OHIP, MSP, AHCIP, or RAMQ, because those plans cover in-person visits with enrolled providers. Chronic condition management at Your Doctors Online is a flat $20 per month. That covers your consultations, refills, and follow-ups. There is no per-visit fee, so managing an ongoing condition does not get more expensive the more you check in. Here is what you can get with Your Doctors Online:
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Unlimited doctor consultations
Chat with a licensed Canadian physician anytime about your diabetes, blood pressure, thyroid, or other ongoing condition, with no per-visit fees.
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Prescriptions and refills included
Get new prescriptions online and refills for chronic medications sent to your pharmacy of choice, as often as your condition needs them.
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Dose adjustments and follow-ups
Review your readings and results with a doctor and adjust your treatment between visits, without booking a separate appointment each time.
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Lab requisitions when needed
Get doctor-ordered lab requisitions for bloodwork that help keep chronic conditions in check, such as A1C, cholesterol panels, or thyroid levels.
Who can prescribe and renew chronic medications online in Canada?
You do not need a family doctor to start or renew treatment for a chronic condition in Canada. Depending on your province, chronic medications can be prescribed and renewed by:
Licensed Canadian Doctors
Physicians can review your diagnosis and history, renew medications, adjust your dose based on your readings, and order the lab work needed to keep your treatment on track.
Nurse Practitioners
In most provinces and territories, nurse practitioners can prescribe and renew medications for stable chronic conditions, including ongoing refills.
Pharmacist Prescribing
(Province-dependent)
In most provinces, a pharmacist can renew or adjust a chronic prescription you are already on, which helps when you just need to continue what is working. What they generally cannot do is diagnose and start treatment for a new chronic condition. Outside Alberta, where pharmacists with Additional Prescribing Authorization can initiate and adjust therapy for most conditions, their independent prescribing is limited to a set list of minor, self-limiting ailments.
When online chronic care is the right fit, and when it isn't
Online chronic care fits best when your condition is diagnosed and stable, and you need ongoing management such as renewals, dose checks, follow-ups, or care while you wait to find a family doctor. However, virtual care is not a substitute for emergency care. Call 911 or go to the nearest emergency room if you have:
Chest pain
Trouble breathing
Signs of a stroke
Symptoms needing hands-on exam or in-person testing
Meet our online doctors in Canada
Dr. Asim Cheema is a board-certified Cardiology and Internal Medicine specialist with nearly 30+ years of clinical experience. He has been operating as an independent practitioner since 2001. He has worked at several leading healthcare institutions in Ontario, including Southlake Regional Health Centre in Newmarket and St. Michael’s Hospital in Toronto. He focuses on the diagnosis, management, and long-term care of complex cardiovascular and internal medicine conditions.
For more than eleven years, Dr. Marsha Dunkley has been committed to providing compassionate, comprehensive medical care to patients across Ontario, British Columbia, and Nova Scotia. Her clinical experience spans chronic conditions such as diabetes, hypertension, and high cholesterol and acute illnesses, including the common cold, seasonal allergies, influenza, and COVID-19.
Dr. Sohail Cheema is a seasoned pediatrician with 30+ years of experience. A 1987 graduate of Nishtar Medical College, he’s recognized for patient-centered care and clear communication. He's a member of the Royal College of Physicians (UK & Ireland) and certified in Ontario. He practices at Halton Healthcare – Georgetown and St. Michael’s Hospital in Toronto.
Dr. Mandy Leideman offers telehealth services and chronic care consultations to patients, whether insured or uninsured. With 30+ years of experience in general practice, she now focuses on long-term care and chronic disease prevention. Dr. Leideman is affiliated with several professional organizations, including the College of Physicians and Surgeons of Ontario, the Canadian College of Family Physicians, and the Canadian Medical Association.
Dr. Kieran Kettyls is a compassionate family physician who specializes in bariatric medicine, women’s health, and in-office procedures. Originally from Calgary, Alberta, he pursued his medical education and training internationally. He provides virtual care for patients across Alberta and British Columbia. He developed an AHS-covered weight loss program focusing on personalized care for obesity, metabolic, and hormonal health.
See how we helped people achieve their wellness goals
Iam truly grateful and appreciative I was in a panic as just moved here and I needed RX refills if it wasn’t for this service and the doctor I wouldn’t be able to take my medications that are needed. Thank you to all of you
~Indica23 App Store
I had the pleasure of visiting with Nilesh Poddar today and he was not only kind and friendly, but also very efficient and helpful with getting me the refill I needed for my blood pressure medication. He was very thorough and asked me all the pertinent questions and within 10 minutes, my prescription was being sent for approval by Dr. Cheema. I have been using this service for over a year and I have never had a single complaint or problem. They are just wonderful, and they have made getting the medication I need so easy and convenient. Thank you YD, I am very grateful for you!
~AJW Trustpilot
This app and physicians have been extremely helpful with my needs and in a timely manner. I do not have a family physician and I can't sit at the er for prescription refills. They will listen to everything you have to say and will followup with you just as fast.
~Chris Trustpilot
Helped me when I couldn’t get a hold of my family doctor
~CC6 Appstore
I’ve always had wonderful experiences with the doctors and getting my medication refilled. The staff are lovely
~Angel Hemeon Trustpilot
Professional, thorough and timely. Extremely convenient and focused on the patient and their needs. Mahnoor Azam was friendly, focused and assessed my needs and prescription refill request thoroughly. \nAttention to detail was clear. Awaiting final approval but the prescription refill option is a godsend
~Suze Trustpilot
Read verified patient testimonials
Frequently asked questions
What is chronic disease management?
Chronic disease management is ongoing care for long-term conditions, such as diabetes, high blood pressure, or asthma. It covers medication renewals, dose adjustments, monitoring, and follow-ups over time. The goal is to keep the condition controlled and prevent complications, rather than treating a one-time illness.
Can an online doctor manage my chronic condition in Canada?
Yes, Canadian-licensed doctors can manage most diagnosed chronic conditions online. Based on your symptoms, they may renew your prescriptions, adjust your treatment, order follow-up lab work, and provide online weight loss support as needed.
Can I get a refill of a chronic medication online without a family doctor?
Yes, you can get a refill for chronic medication online without a family doctor through Your Doctors Online. A licensed doctor reviews your history, confirms the refill is still appropriate, and sends it to your pharmacy of choice.
Is online chronic disease management covered by OHIP or my provincial plan?
No. Online chronic care at Your Doctors Online is private-pay and is not covered by OHIP, MSP, AHCIP, or RAMQ, which cover in-person visits with enrolled providers. The cost is a flat $20 per month, which includes consultations, online prescriptions, refills, and follow-ups.
How fast can I see a doctor for my chronic condition?
You can connect with a Canadian-licensed doctor in minutes, 24 hours a day, including nights and weekends. There is no appointment to book and no clinic line. This is the main reason online chronic care suits people without a regular family doctor.
Is my health information private and secure?
Yes, your health information is secured when you choose to use Your Doctors Online. Your consultations and records are encrypted and handled in accordance with Canada’s privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA). Only the licensed doctors involved in your care can access your information.
Ready to begin?
Connect with a licensed Canadian doctor today to know get treated for diabetes, hypothyroidism, and more.