Talk to an online doctor in Ottawa 24/7 by chat, audio, or video

Sometimes, and rarely in full. Since December 1, 2022, OHIP only pays the full in-person rate for virtual visits when you have an Existing Patient-Physician Relationship with the doctor, meaning you’ve been seen in person by them in the last 24 months or you’re rostered to them. Without that relationship, OHIP either reimburses at a lower “Limited Virtual Care” rate or doesn’t cover the visit at all. Your Doctors Online skips OHIP entirely. You pay a flat $20 a month for unlimited visits.

No physical Ottawa walk-in clinic stays open 24 hours, but a virtual walk-in clinic does. Most Ottawa walk-ins close by 8 or 9 pm, and weekend hours are limited. For after-hours sickness, the alternatives are CHEO or an adult ER, all five of which currently exceed Ontario’s average wait time. Your Doctors Online operates 24/7 with CPSO-registered doctors. You can connect from your phone in minutes instead of waiting at an ER for something non-emergency.

Yes. Your Doctors Online has no prior appointment requirement. You sign up, describe your symptoms in the app, and a CPSO-registered doctor connects with you on chat, phone, or video, usually within five minutes. For comparison, Ottawa walk-in clinic wait times have been reported at 30 to 90 minutes, compared to an Ontario average of 25 minutes. Same-day appointments at Ottawa family doctor offices are rare for unrostered patients.

No. Ontario amended the Employment Standards Act on October 28, 2024 so employers can no longer require a doctor’s note for up to three unpaid sick days a year. They can still ask for “reasonable evidence,” which can be self-attestation. If your absence is longer, or your employer has its own paid sick-day benefit that requires documentation, or you need a note for school, insurance, or a return-to-work clearance, an Ottawa online doctor can issue a PDF sick note with the physician’s CPSO licence details after the visit.

Yes, our doctors can write new prescriptions or refills for most medications, including antibiotics for confirmed bacterial infections, blood pressure meds, asthma inhalers, birth control, and antidepressants. The prescription is sent directly to your chosen Ottawa pharmacy. 

Yes, in most cases. An online doctor can assess cough type, duration, related symptoms (fever, shortness of breath, chest pain), and risk factors, then recommend a treatment plan. If the cough is due to a viral cold, the doctor will advise on symptom management and provide guidance on red flags. If it points to a bacterial sinus or chest infection, you’ll get an antibiotic prescription sent to your Ottawa pharmacy. A persistent cough lasting more than three weeks, blood-streaked sputum, or shortness of breath at rest usually requires in-person assessment.

For most everyday concerns, yes. UTIs, strep throat, ear infections, sinusitis, cold and flu, skin rashes, pink eye, mild allergic reactions, prescription refills, and lab requisitions are all routinely handled virtually. What still needs in-person care is anything requiring a physical exam (palpation, listening to lungs or heart, swabs, IV fluids, sutures, imaging on-site), surgical clearance, or anything emergent. Your Doctors Online will tell you upfront whether your situation requires a clinic or an ER visit and refer you accordingly.

Our subscription plan starts at $20 a month for unlimited consultations, prescriptions, doctor’s notes, and lab requisitions. Other Ontario-based platforms charge per visit instead, with GP consultations running $65 to $100, standalone sick notes around $55, and specialist or extended visits priced higher. For anyone using virtual care more than once a year, a flat $20-per-month plan ends up less than per-visit billing.

Yes, for ages 2 and up. Common pediatric concerns like fever, ear infections, sore throats, rashes, pink eye, and stomach bugs are routinely assessed virtually. If your child needs in-person care, including for respiratory distress, dehydration, or sustained high fever in a young child, the doctor will refer you to CHEO (Children’s Hospital of Eastern Ontario) or your nearest Ottawa ER.

Yes, our platform is compliant with Ontario’s Personal Health Information Protection Act (PHIPA), enforced by the Information and Privacy Commissioner of Ontario. PHIPA applies to all “health information custodians” in Ontario and is stricter than federal PIPEDA on its own. Sessions are encrypted, and you can request access to your own records at any time under section 52 of PHIPA.