Frequently Asked Questions

What is Your Doctors Online, and how does it work?

Your Doctors Online is an online application that connects patients with experienced and board-certified doctors. Our application allows users to have audio consultations and/or chat with our online doctor. In addition, the patient can send pictures and videos to real doctors to get medical advice at the touch of a button. Our doctors have expertise in many different areas of health, including sexual health, pregnancy, cardiology, dermatology, cold and flu, gastrointestinal issues, mental health issues, and much more.

Do I have to book an appointment in advance?

You do not have to book an appointment in advance to chat with our online doctors. Download the app and we will connect you with a physician within minutes.

Can I upload attachments for the doctors to review and provide their medical expertise?

You can upload pictures and videos while talking to our online doctor. This will help you get the best possible medical advice and help us diagnose and treat your condition. 

Can I chat with a real doctor online?

Our free app allows you to chat live with a real doctor online. We do not have chatbots. You can send pictures or videos and get a medical diagnosis from the comfort of your home. Our doctors are available 24 hours a day, working assiduously to ensure you and your family receive the best medical advice online.

What can online doctors treat?

Our online doctors can provide consultations and prescriptions to treat your medical condition. Several conditions can be treated, including upper and lower respiratory tract infections/sore throat, skin diseases, STDs, urinary tract infections, yeast infections, bacterial vaginosis, and many more. 

Can I get medical advice over the phone?

Yes, we are offering audio consultations. In addition, you can talk to our online doctor over the phone and discuss your medical concern in detail. Our doctors will be more than happy to assist you. 

Can my child see a doctor using Your Doctors Online?

Yes, your child can consult with our doctor online, but if they are under the age of 16, they will require the supervision of a parent to do so.

Do I need insurance to see an online doctor?

Not at all! You do not require insurance to see an online doctor at Your Doctors Online; we stand by our promise to provide the best medical care online to everyone

Can Your Doctors Online replace my existing doctor?

Our service is designed to provide convenient access to medical information and bring peace of mind to our patients. We want people to be able to access a doctor easily and without the cost becoming a barrier to sound medical advice. Your Doctors Online is earmarked to compliment your existing medical services and help deter unnecessary visits to the doctor and hospital. We want to eliminate as many hours spent unnecessarily sitting in a waiting room as possible.

When necessary, our doctors will direct our patients to their primary physician or emergency room when the issue presented warrants it.

Is my information private?

Yes, the information is private and protected. We are HIPAA compliant. HIPAA compliance is the process that business associates and covered entities follow to safeguard and secure Protected Health Information (PHI) as prescribed by the Health Insurance Portability and Accountability Act. We also comply with General Data Protection Regulation. To read more information, click on the following links

https://yourdoctors.online/hipaa-compliance/ and https://yourdoctors.online/privacy-policy/.

We have 1600+ reviews on google from all our trusted patients that we have helped until now!

How do I report the issue in my app?

We sincerely apologize for any inconvenience that you have faced. You can connect with our support and report any issues you may be facing regarding the app. 

How can I get a receipt for my subscription, prescription, and medical note?

You will receive a payment receipt via email for your subscription, prescription and medical note. If you haven’t received your receipt or want us to send it to you to a different email address, please get in touch with us by emailing support@yourdoctors.online

Do I have to pay?

You don’t have to pay for the medical consultation. You can get free chat with our doctors if you can wait. If you want urgent consultation with our doctor, then you’ll have to subscribe to our subscription plan which is $30 per month and we bill every three months.

What happens if I don't have a health card? Can I still see a doctor?

Yes, you can still consult with our online doctor, but you will have to pay $30 per month(billed every three months) for the consultation. Moreover, there are free three prescriptions that you can avail.

Can I get a prescription or a refill, and how much would it cost?

You can get a free prescription or a refill for your medications online at Your Doctors. If you’ve subscribed to our quarterly plan you can get free three prescriptions.

 

What kind of medications can you prescribe to a Canadian patient?

Our doctors provide prescriptions and refills for medications that are not controlled. Such medications include antibiotics, birth control, analgesics/anti-inflammatories, and antihistamines, some of which include: Azithromycin, Atenolol, Viagra, Aviane and many more. 

Can I get a lab requisition?

Yes, you can get a lab requisition within 30 minutes. You can get tested for multiple conditions such as pregnancy, diabetes, STDs or get any imaging done.

Can I get medical notes?

Yes, you can get medical notes for work or school for free in our yearly plan or for $25 in our quarterly plan in Nova Scotia and Ontario, Canada.

How often can I chat with a doctor in a day?

You can chat with a doctor as many times as you like. You will be required to pay the quarterly subscription fee, which is $30/month.

Do you treat emergency medical conditions?

In case of an emergency, it is best to visit a doctor in person by reporting to the ER. Virtual consultations have some limitations, one of which is dealing with an emergency. However, our doctors can point you in the right direction by offering the best possible advice. 

Can you treat chronic conditions?

We provide consultations regarding managing chronic conditions such as hypertension, diabetes, asthma, and arthritis. You can also get refills for your medications through our platform.

Can you prescribe or give refills for controlled medications?

No, we do not provide prescriptions or refills for controlled medications. Here is a list of such controlled substances:

https://www.deadiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

How soon can I get my prescription?

The prescription will be faxed to the pharmacy of your choice within 1-2 hours. If your pharmacy hasn’t received your prescription, please contact support so that we can assist you further and resolve any issues you may be facing. 

How will I get to know about lab or imaging results?

 Once your test results are emailed to us by the facility you got tested at, you will receive a call from our doctor to discuss your results. In addition, you would get a follow-up call if you missed your first call. Our doctors will contact you three times if the call is not answered. Still, if you are unavailable, you can contact our support team by emailing us at support@yourdoctors.online to schedule your appointment according to your availability. We will email your reports to you after the consultation.

How soon can I get my medical note?

You can get a medical note in less than 30 minutes after consulting with one of our online doctors. If you haven’t received an email, don’t hesitate to contact support.

How much do I have to pay for a consultation?

You can subscribe to quarterly plan which is $30 per month(billed every three months). We have kept our costs to a minimum to ensure that quality health care is accessible for all.

Do I need any documents to start a consultation?

You may need to provide a form of identification documents such as a passport, driving license, or birth certificate for a consultation and for a prescription or medical note to be issued. The document should have your name, picture, and date of birth. 

Can I get a prescription or a refill, and how much would it cost?

Yes, you can get free three prescriptions or refills for non-controlled medications by subscribing to our quarterly plan which is $30 per month. Such medications include antibiotics, birth control, analgesics/anti-inflammatories, and antihistamines, some of which include: Azithromycin, Atenolol, Viagra, Aviane and many more. 

The average processing time for a prescription is 6-12 hours. If the pharmacy has not received your e-prescription, you should contact our support.

What kind of medications can you prescribe?

The doctors on the platform can prescribe medications that are not controlled. These medications include antibiotics and drugs used to treat common conditions such as STDs, allergies, UTIs etc. Some commonly prescribed medications include Azithymycin, Trimethoprim-sulfamethoxazole, Cephalexin or Amoxicillin.
We also provide refills for medicines for hypertension and diabetes, some of which include Amlodipine, lisinopril, metformin and insulin. Additionally, we also offer refills for medications that are not controlled.
Here is a list of controlled drugs that we don’t prescribe:

https://www.deadiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

Can I get a lab requisition?

Yes, you can get a lab requisition all across the US. Consult our online doctors within minutes and get your lab test now.

Can I get Medical notes, and how much would it cost?

You can get medical notes across the US for free in our yearly plan. Otherwise, get a medical note for $25 from our quarterly plan.

How many times can I chat with a doctor in a day if I am a monthly subscriber?

If you are a quarterly subscriber, you can consult with our doctors as often as you want.

Do you treat emergency medical conditions?

 Unfortunately, virtual consultations have some limitations, including dealing with an emergency. However, our doctors can guide you and point you in the right direction by offering the best possible advice for your situation. 

Can you treat chronic conditions?

Yes, you can get a consultation for chronic conditions such as diabetes, hypertension, asthma, arthritis, and many more diseases. You can also get a prescription and refills for medications. 

Is there free trail?

No, we are not offering free trail. However, you can subscribe to our quarterly  plan which $30 per month.

Can you prescribe or give refills for controlled medications?

We do not prescribe or provide refills for controlled medications. Such medications require close monitoring and in-person evaluation, and therefore keeping the best interest of a patient in mind, we do not provide these. Here is a list of controlled drugs that we don’t prescribe:

https://www.deadiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

Can I consult on behalf of a family member?

A parent can consult on behalf of their child under the age of 16, but you cannot consult on behalf of a family member over 16 without their consent. We require the patients’ verbal consent if they want someone else to discuss their medical history.  

How soon can I get my prescription?

The processing time for the prescription is 6-12 hours, and an e-prescription will be sent directly to the pharmacy within this time frame. If your pharmacy hasn’t received the prescription by then, please contact our support.

How soon can I get my medical note?

A medical note is issued within 30 minutes of a consultation. If you do not receive an email within 30 minutes after consulting with our doctor, please contact our support.

How do I know that the pharmacy has received my prescription?

You will have to get in touch with your pharmacy to get an update regarding your prescription. The processing time is 6-12 hours, so if your pharmacy hasn’t received the prescription by then or If you have any questions regarding the status of your prescription, feel free to contact support.

How to cancel my subscription?

To cancel your subscription, you must click on the settings icon on the right side of your screen. After you click on cancel subscription, you will be required to fill out a form that will ask you the reason for your cancellation. Once you have submitted the form, your subscription will be cancelled, and you will not be charged any further. 

How to get a refund?

You can contact our support team for issues regarding a refund. In addition, you can send an email to support@yourdoctors.online.

 

How to contact the support team?

If you have any concerns, you can drop us an email at support@yourdoctors.online, and all your queries will be answered within 24 hours.

 

Will the cost of prescription cover my medications as well?

The prescription charges do not cover the cost of your medications. You will need to pay for the medications separately at the pharmacy. 

 

How much do I have to pay for a consultation?

You can subscribe to our quarterly plan which is $30 per month(billed every three months).

Do I need any documents to start a consultation?

You may need to provide a form of identification document such as a passport, driving license or birth certificate for a consultation and for a prescription or medical note to be issued. The document should have your name, picture and date of birth. 

Can I get a prescription or a refill, and how much would it cost?

Yes, you can get prescriptions or refills all across the US and Canada upon consultation from our online doctors at Your Doctors Online.

Can I get a Lab requisition?

Yes, you can get lab requisitions from our online doctors from Nova Scotia and Ontario in Canada. 

Can I get medical notes, and how much would it cost?

Yes, you can get medical notes after consultation from our online doctors for free if you are subscribed to our yearly plan. Otherwise, you can get medical notes for $25 from our quarterly plan. If you didn’t receive your medical note within 3 hours of consultation, contact our support to let us assist you right away.

How many times can I chat with a doctor in a day if I am a monthly subscriber?

You can chat with a doctor as often as you like if you have subscribed to our quarterly plan which is $30 per month.

 

Do you treat emergency medical conditions?

 Unfortunately, virtual consultations have some limitations, including dealing with an emergency. However, our doctors can guide you and point you in the right direction by offering the best possible advice according to your situation. 

Can you treat chronic conditions?

Yes, we offer consultations for chronic conditions. Our doctors can advise you on the best possible management for your disease. 

is there free trail?

No, we are not offering free trail. However, you subscribe to our quarterly plan which $30.

Can I consult on behalf of a family member?

For children under 16, a parent can consult on behalf of their child but not for any other family member. A patient should talk directly to a doctor for a consultation to discuss their concerns or provide verbal consent.

How to get a refund?

You can contact our support team for issues regarding a refund. You can do so by connecting with our support.

 

How to contact the support team?

You can contact our support team by sending an email to support@yourdoctors.online. You will receive a response within 24 hours.

 

How to cancel my subscription?

To cancel your subscription, you must click on the settings icon on the right side of your screen. After you click on cancel subscription, you will be required to fill out a form that will ask you the reason for your cancellation. Once you have submitted the form, your subscription will be cancelled, and you will not be charged any further.

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