Frequently Asked Questions

Your Doctors Online is an online application that connects patients with experienced and board-certified doctors. Our application allows users to have audio consultations and/or chat with our online doctor. In addition, the patient can send pictures and videos to real doctors to get medical advice at the touch of a button. Our doctors have expertise in many different areas of health, including sexual health, pregnancy, cardiology, dermatology, cold and flu, gastrointestinal issues, mental health issues, and much more.

We are a proudly Canadian company with world-class doctors. Our doctors work diligently around the clock to provide free medical consultations 24 hours a day, seven days a week. As we need around-the-clock coverage, some of our doctors are globally situated. We are here for you whenever you need us. When you download our app, you will always have knowledgeable, highly proficient board-certified physicians ready to assist.

You do not have to book an appointment in advance to chat with our online doctors. Download the app and we will connect you with a physician within minutes.

You can upload pictures and videos while talking to our online doctor. This will help you get the best possible medical advice and help us diagnose and treat your condition. 

Our free app allows you to chat live with a real doctor online. We do not have chatbots. You can send pictures or videos and get a medical diagnosis from the comfort of your home. Our doctors are available 24 hours a day, working assiduously to ensure you and your family receive the best medical advice online.

Our online doctors can provide consultations and prescriptions to treat your medical condition. Several conditions can be treated, including upper and lower respiratory tract infections/sore throat, skin diseases, STDs, urinary tract infections, yeast infections, bacterial vaginosis, and many more. 

Yes, we are offering audio consultations. In addition, you can talk to our online doctor over the phone and discuss your medical concern in detail. Our doctors will be more than happy to assist you. 

Yes, your child can consult with our doctor online, but if they are under the age of 16, they will require the supervision of a parent to do so.

Not at all! You do not require insurance to see an online doctor at Your Doctors Online; we stand by our promise to provide the best medical care online to everyone

Our service is designed to provide convenient access to medical information and bring peace of mind to our patients. We want people to be able to access a doctor easily and without the cost becoming a barrier to sound medical advice. Your Doctors Online is earmarked to compliment your existing medical services and help deter unnecessary visits to the doctor and hospital. We want to eliminate as many hours spent unnecessarily sitting in a waiting room as possible.

When necessary, our doctors will direct our patients to their primary physician or emergency room when the issue presented warrants it.

Yes, the information is private and protected. We are HIPAA compliant. HIPAA compliance is the process that business associates and covered entities follow to safeguard and secure Protected Health Information (PHI) as prescribed by the Health Insurance Portability and Accountability Act. We also comply with General Data Protection Regulation. To read more information, click on the following links

https://yourdoctors.online/hipaa-compliance/ and https://yourdoctors.online/privacy-policy/.

We have 1600+ reviews on google from all our trusted patients that we have helped until now!

We sincerely apologize for any inconvenience that you have faced. You can email support@yourdoctors.online and report any issues you may be facing regarding the app. 

You will receive a payment receipt via email for your subscription, prescription and medical note. If you haven’t received your receipt or want us to send it to you to a different email address, please get in touch with us by emailing support@yourdoctors.online

We at Your Doctors Online have a diverse team of board-certified doctors available 24/7 to assist you with your medical concerns. We have a team of Canadian doctors on board, but if they are unavailable, you will be connected to one of our global doctors.

You do not have to pay to chat with a doctor; you get five free chats a day if you have a valid health card. However, if you have availed your free chats for a day, you can either wait for 24 hours or pay $49/chat for the next consultation.

Yes, you can still consult with our online doctor, but you will have to pay $6 monthly for the consultation. Moreover, there are additional charges for prescriptions and medical notes if you require one. 

 

You can get a prescription or a refill for your medications free of cost if you have a valid health card. The prescription charges for patients without a health card are $19.

 

Our doctors provide prescriptions and refills for medications that are not controlled. Such medications include antibiotics, birth control, analgesics/anti-inflammatories, and antihistamines, some of which include: Azithromycin, Atenolol, Viagra, Aviane and many more. 

Yes, you can get a lab requisition within 30 minutes, and it is completely free if you have a health card. So, you can get tested for multiple conditions such as pregnancy, diabetes, STDs or get any imaging done.

You can get medical notes issued for work or school through our platform by conversing with one of our doctors. The cost of the medical note is CAD 25.

You can chat with a doctor as many times as you like. The first five chats are free if you have a valid health card, and after that, you will be charged CAD49 per consultation until your subsequent free chats are available.
Those without a valid health card will be required to pay the monthly subscription fee, which is $6/month, and they can chat with a doctor as often as they want.
 

In case of an emergency, it is best to visit a doctor in person by reporting to the ER. Virtual consultations have some limitations, one of which is dealing with an emergency. However, our doctors can point you in the right direction by offering the best possible advice. 

We provide consultations regarding managing chronic conditions such as hypertension, diabetes, asthma, and arthritis. You can also get refills for your medications through our platform.

There may be several reasons why you have been charged for a consultation:         

  • You will be charged for the sixth visit if you have utilized all available free chats for the day. 
  • If you don't have a valid health card.
  • If you have availed services such as getting a prescription (without a health card)  or medical note.

However, if you think that you have been charged wrongly, please don't 

hesitate to contact support at support@yourdoctors.online and ask for a refund.

No, we do not provide prescriptions or refills for controlled medications. Here is a list of such controlled substances:

https://www.deadiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

The prescription will be faxed to the pharmacy of your choice within 1-2 hours. If your pharmacy hasn’t received your prescription, please contact support by emailing at support@yourdoctors.online so that we can assist you further and resolve any issues you may be facing. 

 Once your test results are emailed to us by the facility you got tested at, you will receive a call from our doctor to discuss your results. In addition, you would get a follow-up call if you missed your first call. Our doctors will contact you three times if the call is not answered. Still, if you are unavailable, you can contact our support team by emailing us at support@yourdoctors.online to schedule your appointment according to your availability. We will email your reports to you after the consultation.

You can get a medical note in less than 30 minutes after consulting with one of our online doctors. If you haven't received an email, don't hesitate to contact support at support@yourdoctors.online

Patients from Quebec are provided with a 1-day free trial, after which the monthly subscription applies, which is $6 per month. The prescription charges are $19. The medical note costs $25. Unfortunately, we do not yet provide lab requisitions for Quebec patients through our platform.

We have a group of highly proficient board-certified doctors available round the clock to assist you with your medical concerns. To ensure 24/7 coverage, some of our doctors are globally situated. We have doctors from the US on board, but if they are not available, you will be connected to a global doctor. We are here for you whenever you need us. 

You get a 1-day free trial to chat with our doctor. After that, monthly subscription charges are $6. We have kept our costs to a minimum to ensure that quality health care is accessible for all. However, there are additional charges for services such as a prescription and medical notes. 

You may need to provide a form of identification documents such as a passport, driving license, or birth certificate for a consultation and for a prescription or medical note to be issued. The document should have your name, picture, and date of birth. 

Yes, you can get a prescription or refill for non-controlled medications; the prescription charges are $19. Such medications include antibiotics, birth control, analgesics/anti-inflammatories, and antihistamines, some of which include: Azithromycin, Atenolol, Viagra, Aviane and many more. 

The average processing time for a prescription is 12-24 hours. If the pharmacy has not received your e-prescription, you should contact support by email at support@yourdoctors.online.

The doctors on the platform can prescribe medications that are not controlled. These medications include antibiotics and drugs used to treat common conditions such as STDs, allergies, UTIs etc. Some commonly prescribed medications include Azithymycin, Trimethoprim-sulfamethoxazole, Cephalexin or Amoxicillin.
We also provide refills for medicines for hypertension and diabetes, some of which include Amlodipine, lisinopril, metformin and insulin. Additionally, we also offer refills for medications that are not controlled.
Here is a list of controlled drugs that we don’t prescribe:

https://www.deadiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

Unfortunately, we do not yet provide lab requisitions for US patients through our platform.

Yes, you can get a medical note after consulting with one of our doctors. The cost of the medical note is $25. If you haven’t received your medical note within 3 hours after consulting with our doctor, please let us know so we can assist you. You can contact us at support@yourdoctors.online

If you are a monthly subscriber, you can consult with our doctors as often as you want daily. You get an unlimited number of chats if you are a monthly subscriber. 

 Unfortunately, virtual consultations have some limitations, including dealing with an emergency. However, our doctors can guide you and point you in the right direction by offering the best possible advice for your situation. 

Yes, you can get a consultation for chronic conditions such as diabetes, hypertension, asthma, arthritis, and many more diseases. You can also get a prescription and refills for medications. 

There are several reasons why you may have been charged during a free trial:

  • It has been more than 24 hours, and you haven't cancelled your subscription.
  • If you have availed additional services like a prescription and/or a medical note.

If you think that you have been charged wrongly, please get in touch with support and send us an email at support@yourdoctors.online

After a 1-day free trial, you will be charged for a consultation. The charges for a monthly subscription are $6 per month. 

We do not prescribe or provide refills for controlled medications. Such medications require close monitoring and in-person evaluation, and therefore keeping the best interest of a patient in mind, we do not provide these. Here is a list of controlled drugs that we don’t prescribe:

https://www.deadiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

A parent can consult on behalf of their child under the age of 16, but you cannot consult on behalf of a family member over 16 without their consent. We require the patients' verbal consent if they want someone else to discuss their medical history.  

The processing time for the prescription is 12-24 hours, and an e-prescription will be sent directly to the pharmacy within this time frame. If your pharmacy hasn’t received the prescription by then, please contact support at support@yourdoctors.online

A medical note is issued within 30 minutes of a consultation. If you do not receive an email within 30 minutes after consulting with our doctor, please email support at support@yourdoctors.online

You will have to get in touch with your pharmacy to get an update regarding your prescription. The processing time is 12-24 hours, so if your pharmacy hasn’t received the prescription by then or If you have any questions regarding the status of your prescription, feel free to contact support by email at support@yourdoctors.online.  

To cancel your subscription, you must click on the settings icon on the right side of your screen. After you click on cancel subscription, you will be required to fill out a form that will ask you the reason for your cancellation. Once you have submitted the form, your subscription will be cancelled, and you will not be charged any further. 

You can contact our support team for issues regarding a refund. In addition, you can send an email to support@yourdoctors.online.

 

If you have any concerns, you can drop us an email at support@yourdoctors.online, and all your queries will be answered within 24 hours.

 

The prescription charges do not cover the cost of your medications. You will need to pay for the medications separately at the pharmacy. 

 

We have a group of highly competent board-certified doctors available round the clock to assist you with your medical concerns. We have doctors from Canada and the US, but to ensure 24/7 coverage, some of our doctors are globally situated. We are here for you whenever you need us. 

You are provided with a 1-day free trial, after which the monthly subscription applies, which is $6 per month. 

You may need to provide a form of identification document such as a passport, driving license or birth certificate for a consultation and for a prescription or medical note to be issued. The document should have your name, picture and date of birth. 

Unfortunately, we are currently not providing prescriptions or refills outside Canada and the US. 

No, we are not providing lab requisitions in any other region besides Canada.

We are not providing medical notes in other countries besides Canada or the US. 

 

You can chat with a doctor as often as you like and discuss your medical concerns. 

 

 Unfortunately, virtual consultations have some limitations, including dealing with an emergency. However, our doctors can guide you and point you in the right direction by offering the best possible advice according to your situation. 

Yes, we offer consultations for chronic conditions. Our doctors can advise you on the best possible management for your disease. 

You will not be charged for a 1-day free trial. However, once that period ends, the monthly subscription charges apply, which are $6 per month. 

For children under 16, a parent can consult on behalf of their child but not for any other family member. A patient should talk directly to a doctor for a consultation to discuss their concerns or provide verbal consent.

You can contact our support team for issues regarding a refund. You can do so by sending an email to support@yourdoctors.online.

 

You can contact our support team by sending an email to support@yourdoctors.online. You will receive a response within 24 hours.

 

To cancel your subscription, you must click on the settings icon on the right side of your screen. After you click on cancel subscription, you will be required to fill out a form that will ask you the reason for your cancellation. Once you have submitted the form, your subscription will be cancelled, and you will not be charged any further.

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