FREQUENTLY ASKED QUESTIONS
WHAT IS THIS SERVICE AND HOW DO I CHAT WITH A DOCTOR?
Your Doctors Online enables anybody in the world to chat with credited general physicians and seek medical information. You ask our doctors any inquiry ranging from sexual health related issue to cold and flue inquiries. For extra convenience, you can also send pictures, videos, any type of reports to our doctors for further analysis. Our service is a virtual clinic that is available to you at your convenience. Our mission is to spread healthcare around the world and the chat with our general physicians is free to use and will continue to be free for the foreseeable future.
WHERE ARE YOUR DOCTORS FOR FROM?
Your Doctors Online is a Canadian based company with the best in class doctors. To cover a 24/7 shift and to provide users answers to their medical need, some of our doctors are globally situated.
HOW CAN I SELECT WHICH DOCTOR I WOULD LIKE TO CHAT WITH?
All of our doctors have been screened on numerous factors that make them in the best in the general physician field. Due to the high traffic of our service, the next available online doctor who is immediately available will be assigned to chat with you. Our doctors are helping us cover a 24/7 shift to provide our users with the best possible experience. The assigned doctors to you may help fulfill your needs by transferring you to a preferred doctor if they happen to be free and not being catered to other users.
HOW WILL I GET MY RESPONSE?
The primary mode of our online doctor chat will be over on in-app real-time online chat based communication. Your Doctors is a smartphone-based application that can be downloaded through Apple’s App Store or Google’s Play Store. Once the application has been downloaded and you are registered, with a few simple clicks describing your issue and medical condition, a user can begin chatting in real-time with a doctor. If in a rare scenario a doctor is not available, we will save your medical issue, and our doctors on the next available shift will get in contact with you over email.
CAN I UPLOAD ANY DOCUMENTS / ATTACHMENT SO THE DOCTOR CAN REVIEW AND PROVIDE ANSWERS BASED ON THEIR EXPERTISE
To provide extra convenience, our subscribers can upload documents/attachments to our online doctors for review.
CAN YOUR DOCTORS ONLINE REPLACE MY EXISTING DOCTOR?
No, our service is primarily used as a convenient access point to seek medical information bringing peace of mind. Due to the limitations of a chat-based service, our general physicians will direct our users to their family doctor or to the nearest emergency in the scenario where a user’s issue looks serious and needs immediate medical attention.
DO I HAVE TO PAY FOR THIS SERVICE?
Our online doctor chat with a general physician is free of cost and will remain free for the foreseeable future. However, we have done a lot of investments to spread free healthcare around the world. To cover our doctor costs, and still provide free chat, we charge for extra conveniences. To help us on our noble mission, our users can subscribe to us on a monthly basis with a 7-day trial which gives them limitless access to our service. For the one time use, we have also enabled a day pass chargeable feature. To facilitate ease of use, all transactions will be done over Apple Pay and Google Play.