FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR DOCTORS ONLINE AND HOW DOES IT WORK?
Your Doctors Online is the passion project of our founders to bring free healthcare to all of the corners of the world. We believe that everyone in the world should have the ability to have free access to chat to a doctor.
Simply download our free app, answer a few questions about your condition and you will be connected for a free online text chat with a doctor. Our doctors have expertise in many different areas of health including sexual health, pregnancy, cardiology, dermatology, cold and flu, gastro-intenstinal issues, mental health issues and much more.
We also provide a VIP service where our monthly subscribers are able to skip the queue, send pictures and videos for further analysis, and get medication reminders so you never miss a dose.
Our VIP service is available for only $9.99 a month or you can access our services with a day pass for $19.99.
Our text online doctor consultations are free to access and always will be.
WHERE IN THE WORLD ARE YOUR DOCTORS LOCATED?
We are a proudly Canadian company with world-class doctors. All of our doctors are North American and have studied in some of the best medical schools in the United States and Canada.
Our doctors work diligently around the clock to provide free medical consultations 24 hours a day, 7 days a week. We are here for you whenever you need us. When you download our free app, you will always have a well educated, North American physician ready to assist.
CAN I SELECT WHICH DOCTOR I WANT TO CHAT WITH?
All of our doctors are well educated and screened to ensure they are well versed in the general physician field. Our physicians respond to our patients on a rotating basis to ensure 24 hour coverage.
With this continuous coverage, we cannot guarantee that you will be able to speak to a specific doctor at any given time.
In some cases, the doctor on call may transfer you to a specific physician if they determine another physician could provide better insights for your particular medical concern.
Our VIP service does allow for our patients to access their chat history. This can be helpful for remembering specific advice, which doctor you spoke to, and any important points from your past doctor-patient consultations.
Our VIP service also allows patients to skip the queue, attach pictures or videos for the doctors to review and medication reminders. This service is available as a monthly subscription for $9.99 or as a 24 hour day pass for a one time fee of $19.99.
HOW WILL I GET MY RESPONSE?
Your Doctors Online is a smartphone-based application that can be downloaded through the Apple Store or the Google Play Store. Once you have downloaded our free app, you simply click on the app to be connected with an online doctor for a free chat.
Simply answer a few questions about yourself and your medical concern. You will then connect with a doctor through an in-app real-time online chat.
This chat is similar to many online messaging systems and allows you to communicate with a real doctor about your issue 24 hours a day, 7 days a week.
We offer a free online chat with a North American doctor. Our VIP patients are able to also attach pictures and videos in their online chats in order to gain better insights from the physicians they are consulting with. They are also able to skip the queue, so they will always connect faster to speak with the doctor on call.
CAN I UPLOAD ATTACHMENTS FOR THE DOCTORS TO REVIEW AND PROVIDE THEIR MEDICAL EXPERTISE?
Our service provides a free chat with a doctor for users around the world. We strongly believe that everyone should have access to medical advice from a doctor regardless of their economic status or country of origin.
In addition to an online text chat, our VIP patients are able to also attach photos and videos for our physicians to review. Our VIP patients are also able to skip the queue to access our doctors sooner and get medication reminders to never miss a dose.
CAN YOUR DOCTORS ONLINE REPLACE MY EXISTING DOCTOR?
Our service is designed to provide convenient access to medical information and bring peace of mind to our patients. We want people to be able to access a doctor easily and without cost becoming a barrier to sound medical advice.
Your Doctors Online is earmarked to compliment your existing medical services and help deter unnecessary visits to the doctor and hospital. We want to eliminate as many hours spent unnecessary sitting in a waiting room as we possibly can.
When necessary, our doctors will direct our patients to their primary physician or emergency room when the issue presented warrants it.
HOW CAN YOU PROVIDE FREE ACCESS TO A DOCTOR?
Creating a service that provides free access to doctors worldwide is not easy. Our founders believe strongly that this service is not only a great idea, but has been lifesaving for many of our users.
Our doctors are also passionate about providing healthcare to those who are unable to access a doctor for either economic or other limitations.
In order to fund our services, we charge for extra conveniences above and beyond our regular online chat. We offer a VIP subscription that offers patients the opportunity to attach a photo or video within their chats to gain extra medical insights. Our VIPs also skip the queue so they are able to access a doctor faster. We also offer medication reminders so you can make sure that if you do require prescription medicine, you can never miss a dose.
We offer our VIP service as a free 7 day trial. After the trial you are able to access the services for a monthly fee of $9.99. We also offer an option to access our services for a 24 hour window for a one time fee of $19.99. This is a great option for someone who needs to access our services quickly, but does not want to commit to a monthly subscription.
Subscribing to our service is easy. You never need to give us a credit card number as all transactions are done safely through the Apple Store or the Google Play Store.