General Terms of Service

Effective: April 20th, 2023

Welcome, and thank you for visiting Your Doctors Online. Your Doctors Online will be referred to as “Service” thereof. Please read these Terms of Use (“Terms”) carefully before using this Service. By using and or visiting this site, you signify your assent to both these Terms and the terms and conditions of the Your Doctors Online Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not use this Service.


The Service is owned and operated by HealthATech Solutions Inc. (the “Company”). Your Doctors Online is a Trade Name under HealthATech Solution Inc. based in Canada, ON at Suite-112, 1055 Canadian Place, Mississauga, ON, L4W 0C2 and phone number is 1 (647) 953 4965 and information / contact us email is The Company reserves the right to revise these Terms in its sole discretion at any time and without prior notice to you by updating this posting. You should visit this page periodically for changes. This Service is continually under development and changes to this Service may be made at any time. Any changes to the Terms are effective upon posting to this Service. If you disagree with the Terms, your sole remedy is to discontinue your use of this Service. Your continued use after a change has been posted constitutes your acceptance of the changes. By using Your Doctors Online you consent to be contacted by Your Doctors Online with curated medical information.

Reliance on Your Doctors Online Medical Assessment

You acknowledge and agree that Your Doctors Online’s opinion forms the best judgement based upon the information you submitted and can only serve as a guide and as an opinion of the medical situation but not an alternative to an in-person physician consultation aided by proper history, physical examination and first hand review, analysis and interpretation of diagnostic testing. You acknowledge and understand the role of a physician assistant and a nurse practitioner and consent to be seen and have healthcare services provided to you by a nurse practitioner or a physician assistant operating under the supervision of a licensed physician.

Consultative Service

The purpose of the service provided through the Your Doctors Online is to give patients access to additional information they may or may not choose to utilize in planning medical care. It is not a substitute for in-person primary care. The service provided through the Service varies by condition and by the state of residence of the patient, with special emphasis on providing a medical opinion. In some cases the online nature of the service will make it difficult to verify a

medical opinion (particularly with conditions that rely heavily on direct physician-patient interaction for accurate opinion). In those cases, the service provided through the Service will focus on the assessment or recommendation of treatment options.

The Service operates under a shared care model. A medical assistant, physician assistant, nurse practitioner and/or pharmacist may contact you to assist with your healthcare concerns. Healthcare services provided by a medical assistant or a physician assistant are under the direct supervision of a licensed physician. Our healthcare providers do not prescribe Narcotics, Controlled Substances and/or medication for Abortions.

No results can be guaranteed or assured when using the Service and getting a healthcare consultation. Your healthcare provider may determine that the Service may not be appropriate for some or all of your treatment needs, or they are not permitted to provide the services you require and may elect not to provide the healthcare services to you. Our healthcare providers also have the discretion to discontinue the healthcare consultation with you at any time and for any reason.

The service provided through this Service differs from the diagnostic services typically provided by an in-person evaluation through a physician. Your Doctors Online will not have the benefit of information that would be obtained by examining you in person and observing your physical condition. Therefore, Your Doctors Online may not be aware of facts or information that would affect the medical opinion issued. To reduce the risk to you of this limitation, the Company strongly encourages you to discuss the medical opinion and its associated treatment options with your family physician. By deciding to engage the services of this Service, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation. Furthermore, you agree and accept that: (i) the diagnosis you will receive is limited and provisional; (ii) the medical opinion is not intended to replace a full medical evaluation or an in-person visit with a physician; (iii) the medical professionals providing services through this Service do not have important information that is usually obtained through a physical examination; and (iv) the absence of a physical examination may affect the medical professional’s ability to diagnose your condition, disease or injury. You also agree that the medical opinion will not be used in any legal dispute including but not limited to litigation, arbitration, claim for disability benefits, claim for worker’s compensation and/or malpractice claims without the prior written consent of the Company.



In order to access this Service you will be asked to register. As a registered user of the Service, you agree to accurately maintain and update any information about yourself that you have provided to the Company. If you do not maintain such information, or the Company has reasonable grounds to suspect as much, the Company has the right to suspend or terminate your account and your use of this Service. You also agree to promptly notify the Company of any unauthorized use of your username, password or any other breach of security that you become aware of involving or relating to this Service by emailing the Company at In addition, you agree to exit from your account at the end of each session. THE COMPANY explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section.

Service Security

Our Service requires users to give us unique identifiers in order to log into many areas of the Service. We utilize these unique identifiers to verify the user’s identity and eligibility, in order to protect our members from the release of sensitive or personally identifiable information to unauthorized users. To help protect the privacy of the data you transmit through this Service, where personally identifiable information is requested, we also use technology designed to encrypt the information that you input before it is sent to us using Secure Sockets Layer (SSL) technology or similar encryption technology. In addition, Company takes steps to protect the user data we collect against unauthorized access. However, you should keep in mind that this Service and our services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.

You must exercise caution, good sense and sound judgement in using this Service. You are prohibited from violating, or attempting to violate, the security of this Service. Any such violations may result in criminal and/or civil penalties against you. The Company may investigate any alleged or suspected violations and if a criminal violation is suspected, the Company will cooperate with law enforcement agencies in their investigations.

Credit Transactions

The Company does not accept payment in the form of cash, check, money order or insurance reimbursement at this time. Major credit cards (MasterCard, Visa) and Online Payment Methods (Stripe) are the only accepted methods of payment. When you pay by credit card, you hereby authorize the Company to bill and charge the credit card indicated in your order for any fees and any other amounts provided for in your order as the same become due and payable. When you opt-in for a subscription, you accept that the Company will automatically charge your credit card for upcoming renewals subscription unless you cancel your subscription a day prior to the renewal date. If your credit card expires or the Company is otherwise unable to debit the applicable amounts from your credit card, the Company shall provide notice to you, whereupon you shall immediately furnish the Company with a valid credit card account number. Your request for services from this Site will not be fulfilled until full payment has been received and/or verified.

Other Prohibited Activities

In using this Service, you agree not to:

Send or otherwise transmit to or through this Service any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to this Service or computers of any kind, and any

unsolicited advertising, solicitation or promotional materials;

Misrepresent your identity or affiliation in any way;

Restrict, discourage or prevent any person from using this Service, disclosing personal information obtained from this Site or collecting information about users of this Service;

Gain unauthorized access to this Service, to other users’ accounts, names or personally identifiable information, or to other computers or websites connected or linked to this Service;

Launch or use any automated system, including, without limitation, “robots,” “spiders,” or “offline readers,” that access this Site in a manner that sends more request messages to our servers in a given period than a human can reasonably produce in the same period by using a conventional web browser;

Send or otherwise transmit to or through this Site chain letters, unsolicited messages, so-called “spamming” or “phishing” messages, or messages marketing or advertising goods and services;

Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment; Violate any applicable laws or regulations or these Terms;

Alter or modify any part of the Materials or services offered on this Site; or Assist or permit any persons to engage in any of the activities described above.

Our Intellectual Property Rights

The content on this Service, including, without limitation, any text, software, graphics, photos, sounds, music, videos, audiovisual combinations, patents, interactive features, any trademarks, service marks and logos contained therein, and any other materials you may view on, access through, or contribute to this Site (collectively “Materials”) are owned by or licensed to the Company, subject to copyright, trademark and other intellectual property rights under Canadian and foreign laws and international conventions.

No Materials from this Service may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without written permission of the rights owner. You agree not to circumvent, disable, or otherwise interfere with security-related features of this Site or features that prevent or restrict the use or copying of any Materials or content.

Modification of any Materials or use of any Materials for any other purpose is a violation of the copyrights and other proprietary rights of the Company, or of other entities or persons where so indicated, unless the Company or the owner has provided said Material for the such express purpose. Permission for all other uses of Materials contained herein, including reproducing and distributing multiple copies or using Materials on any other website or networked computer or linking to any page at this Service except the “homepage” must be obtained from the Company or the owner of the appropriate rights in advance; otherwise, such use is prohibited.

Requests for such authorization from the Company should be submitted via an email to:; All design rights, databases and compilation and other intellectual property rights associated with this Site, in each case, whether registered or unregistered, and related goodwill, are proprietary to the Company.

Links to Other Websites

As you view this Service, you may see links to third-party websites. These links are for convenience only. If you use these links, you will leave this Service. Certain of these linked websites may use the Company’s proprietary intellectual property rights (such as copyrights, trademarks, service marks, logos and trade names) under license from the Company. The Company is not responsible for the availability or content of these other websites or for any viruses or other damaging elements encountered in linking to a third-party website. In addition, providing links to these websites should not be interpreted as endorsement or approval by the Company of the organizations sponsoring such third-party websites or their products or services. These Terms do not apply to any other websites.

Third-Party Interactions

Your interactions with entities or individuals found on or through this Service, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such entities or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third party. You are solely responsible for and will exercise caution, discretion, common sense and judgment in, using this Site and disclosing personal information.

You agree that the Company shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this Service or between users and any third party, you understand and agree that the Company is under no obligation to become involved. In the event that you have a dispute with one or more other users, you hereby release the Company, its officers, employees, agents and successors in interest from claims, demand and damages (actual or consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed or undisclosed, arising in any way related to such disputes or this Site or the features and services therein.

Jurisdictional Issues

This Service is controlled and operated by the Company from our offices within Ontario, Canada. Those who choose to access this Service from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to this Service from jurisdictions where the contents of this Service are illegal or penalized is prohibited.


The Company may terminate your use of this Service or any of our features or services at any time and for any reason without notice for conduct violating these Terms. The Company will terminate a user’s access to this Service and its features and services if, under appropriate circumstances, the user is determined to be a repeat infringer of third-party rights or in breach of the Terms. Upon any such termination, you must destroy all Materials obtained from this Site and all copies thereof. The provisions of these Terms concerning Service security, prohibited activities, copyrights, trademarks, user submissions, disclaimer, limitation of liability, indemnity and jurisdictional issues shall survive any such termination. You agree that if your use of this Service is terminated according to these Terms, you will not attempt to use this Service under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold the Company harmless from any liability that the Company may incur therefore.


The Materials in this Service are provided “as is” and without warranties, either express or implied. To the fullest extent permissible under applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. the Company does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that this Service or the server that makes it available is free of viruses or other harmful components. The Company does not make any representations or warranties regarding the use or the results of the use of the Materials on this Site in terms of their correctness, accuracy, reliability or otherwise. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability

To the extent permitted under applicable law, under no circumstances, including, but not limited to, negligence, shall the Company be liable for any compensatory, punitive, special or consequential damages that result from the use of, OR THE INABILITY TO USE, THIS SERVICE OR the materials ON IT, even if THE COMPANY or an authorized representative OF THE COMPANY has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above exclusion may not apply to you.


You agree to indemnify, defend and hold the Company and its directors, officers, employees, agents and contractors harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees) or other expenses that arise directly or indirectly out of or from (i) your breach of any provision of these Terms, or (ii) your activities in connection with this Site.


This Service is not intended for children under the age of 16. If you are under 16 years of age, please do not use or access this Service at any time or in any manner unless you are added as a dependent from a parent account. By using this Service, you affirm that you are over the age of 16. The Company does not seek through this website to gather personal information from or about persons under the age of 16.


You acknowledge that you represent and warrant to the Service and acknowledge that the Service is relying on your representation and warranties that i) you and your registered dependents meet the local law requirements for the representation of your dependents and will continue to do so at the point in time you request services from the Service; ii) you are authorized to act for your dependents and can make decisions regarding their healthcare; iii) and you are using the Service solely for persona and non-commercial use.

Medical Notes and Records Retrieval

The issuance of medical notes, including but not limited to Leave request forms, medical certificates, insurance claim forms, clearance certificates, and any other requested medical documentation, will be subject to an additional non-refundable fee of $25.
In addition, the retrieval of medical records, including copies of SOAP notes, test results, or any other patient-specific information, will also incur an additional non-refundable charge. These charges are designed to cover administrative costs and the professional time involved in providing these services.

Subscription Autorenewal Policy

When you register for a subscription, you expressly acknowledge that agree that (a) your Subscription automatically renews and the Service (or our third-party payment processor) is authorized to charge you on an annual, quarterly or monthly basis, as applicable, for your subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, and (b) your subscription continues to automatically renew until you cancel it or we suspend or stop providing access to the Service in accordance with these Terms.

Your subscription type, current price, payment method, and next billing date will be confirmed in an acknowledgement email after you register. You will also receive a payment receipt each time your card on file is charged. You may cancel your subscription by going to the “Cancel subscription” tab in the Settings section in the app. We reserve the right to change subscription prices or this Subscription Autorenewal Policy at any time in our sole discretion. If prices or material terms of this Subscription Autorenewal Policy are changed, you will be notified by email prior to the change, and the change will not apply to any subscriptions.

Subscription Cancellation and Refund

At Your Doctors Online, we strive to provide our customers with the best possible experience when consulting our doctors. However, we understand that sometimes circumstances may arise where our customers need to cancel their subscriptions or request a refund. Therefore, we have established the following refund policy:

Effective immediately, all subscription services provided by Your Doctors Online are deemed non-refundable. This Policy overrides any previous refund provisions and is binding on all subscribers, both current and future, hereinafter referred to as “Members.”

This policy is based on the premise that resources, including but not limited to, staff time, health care provider time, technology infrastructure, and service preparation, are allocated based on subscription commitments. As such, once a subscription or renewal payment is made, these resources are expended in anticipation of providing the ongoing service, rendering refunds financially unviable. The Member acknowledges and consents that once paid, the subscription fees, including fees for automatic renewals, are not eligible for refund, except as explicitly provided in this Policy.

Subscription renewals are subject to automatic billing at the commencement of each renewal period. The Member must cancel their subscription before it renews in order to avoid their subscription renewal. The corresponding subscription fees will be automatically billed to the Member’s designated payment method on file. Members are responsible for ensuring the accuracy and validity of their payment information. If a Member chooses to cancel their subscription before the end of the paid period, the Member will have access to membership benefits until the end of that paid period.

Your Doctors Online reserves the exclusive right to grant refunds under exceptional circumstances at its sole discretion. Such determinations will be made on a case-by-case basis, considering the unique aspects of each request.

In the event that a member wishes to inquire about a potential refund or discuss specific details pertaining to their subscription, they are advised to direct their communication to The request must clearly state the grounds upon which the refund is sought. Upon receipt of a refund request, Your Doctors Online will initiate a review process to determine the eligibility for a refund. The decision rendered at the conclusion of this process shall be final and binding.

In cases where a refund is granted, the amount shall be credited back to the original payment method used by the Member. The processing of such refunds shall typically occur within 5-7 business days. Refunds will be issued to the original payment method.

Your Doctors Online reserves the right to amend, revise, or update this Policy at any time, with or without prior notice. By subscribing to the Services, Members expressly acknowledge and agree to this Refund Policy. It is the Members’ responsibility to familiarize themselves with the terms of this Policy.

For any inquiries or clarification regarding this Policy, please contact Your Doctors Online at

Free and Discounted Consultation

From time to time, to the extent legally permitted, we may offer free or discounted trials of certain subscriptions for specified periods of time without payment. If we offer you a free or discounted trial, the specific terms of your trial will be provided in the marketing materials describing the particular trial or at registration. Free consultation are limited to one (1) consult per person per day. Free or discounted trials are limited to one (1) per person.

Once your free or discounted trial ends, we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis for your Subscription (plus any applicable taxes and other charges) for as long as your subscription continues, unless you cancel your subscription prior to the end of your free or discounted trial. Instructions for canceling your subscription are described above. Please note that you may not receive a notice from us that your free or discounted trial has ended or that the paid portion of your Subscription has begun. We reserve the right to modify or terminate free and discounted trials at any time, without notice and in our sole discretion.


Use of this Site is also governed by the Company’s Privacy Policy.


By choosing to visit this Service or otherwise provide information to the Company, you agree that the laws of the Province of Ontario will govern any dispute over your use of this Service or these Terms. You also agree to attempt to mediate any such dispute and to abide by all limitations of liability contained herein.

If any provision of these Terms is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

If you have any questions or complaints regarding these Terms, please submit your questions or complaints to:; The Company will endeavour to respond to you promptly.