Get your doctor's prescriptions and refills online within minutes.

You can request a prescription refill anytime, but the doctor will always assess you first. It’s up to the doctor to decide if a prescription is appropriate. They will review your symptoms, medical history, and any relevant details. If the medication is deemed necessary, the doctor issues it at the correct dosage. If not, they’ll advise on next steps or alternative treatments

Yes, you can get the prescription sent to any local pharmacy through Your Doctors Online. Simply provide your preferred pharmacy’s name and location. The doctor will send the prescription electronically or fax it directly to that pharmacy.

Since they have the potential for abuse, we do not prescribe controlled substances. These drugs have strict regulations and usually require an in-person evaluation for safety. Our online doctors will help determine if there’s a safer alternative treatment. If a controlled medication is needed, the doctor will direct you toward an appropriate in-person facility or specialist for further care.

It’s very quick. In most cases, you can get a prescription within minutes of starting your consultation. Our family doctors are accepting new patients 24/7. You will be talking to a doctor instantly. Once the doctor approves a prescription, it’s sent to your pharmacy immediately and you can receive it same-day.

No, only authorised health professionals can write prescriptions. This includes licensed: 

• Doctors (MDs)
• Nurse practitioners
• Pharmacist 
• Dentist 
• Veterinarian
• Midwife
• Physician assistant

We will connect you with licensed physicians who are permitted to prescribe medicine via telehealth. 

Yes, online prescriptions are legal as long as they are issued by certified doctors. Your Doctors Online works with licensed physicians who are legally authorised to diagnose and prescribe medications via telehealth. In fact, electronic prescribing is now common because it’s secure and efficient.

No,  you do not need insurance or a health card to use Your Doctors Online. You can get a prescription without insurance. Our services are private and available 24/7 through flexible subscription plans.

Yes, our service is available for everyone aged two and up, which means young children can receive care through a parent or guardian’s account. You can start a consultation on their behalf if your child has an issue like an ear infection, rash, or fever. Here is how to start your virtual visit:

• Open Your Doctors Online app
• Describe the symptoms of your child
• Talk to a doctor
• Get pediatric urgent care 

No, it is not safe to get a prescription without seeing a doctor. However, you can skip the walk-in clinic visit and the wait by using a telehealth service such as Your Doctors Online. You can connect to a doctor from your home and receive your prescription within 5 minutes. 

Yes, licensed virtual doctors are authorised to prescribe antibiotics when medically necessary and appropriate for your symptoms. This can include:

• Amoxicillin for a throat infection
• Azithromycin for chest infection
• Nitrofurantoin for UTI
• Augmentin  for a sinus infection

Your consultation will start with you sharing your symptoms and proof of current medications if you need a refill. Here is what will happen next:

• Dose check-in and medication review: We confirm your current medications, doses, allergies, and recent changes. The doctor looks for drug–drug issues and decides whether your dose should stay the same or needs an adjustment. 

• Refill review: If you’re requesting a refill, we check how you’re doing on the medicine, any side effects, and whether monitoring is due before renewing. 

• New prescriptions: For new problems, your doctor assesses symptoms and red flags first. If treatment is needed, they select an appropriate medicine and dose. If not, you’ll get clear self-care or testing advice.

• Renewals when your script expires: Our doctors will reassess ongoing need and safety before renewing your prescription for long-term conditions.