Telehealth in New York — See a doctor online 24/7
Talk to an online doctor in minutes by chat, phone, or video, for primary and urgent care. With Your Doctors Online, telehealth visits in New York include prescriptions, refills, doctor's notes, lab requisitions, specialist referrals, and more. No insurance needed.
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Why New York residents choose Your Doctors Online
New York healthcare is strained. Long primary-care waits, packed urgent care, and high-deductible plans push everyday care out of reach for many New Yorkers. Healthcare Value Hub's 2025 NY survey found 80% are worried about affording care. Here's how we work around that.
24/7 care, built for New York hours
NY runs on shift work. Our doctors are on every night, weekend, and holiday. A sick kid at 2 am in Brooklyn or a UTI flare on Sunday in Albany, and you're connected with a New York online doctor in minutes.
Prescriptions to any New York pharmacy
CVS, Walgreens, Duane Reade, Rite Aid, or an independent pharmacy on the corner. Your prescription goes wherever you actually fill it.
No commute, no PTO, no waiting room
A clinic visit in NYC eats half a day once you factor in the subway, the wait, and the trip back. A telehealth visit requires no travel and runs 10 to 20 minutes from your apartment, office, or hotel if you are traveling.
Care from anywhere in New York State
Anyone physically in NY at the time of the visit qualifies, including the out-of-state patients working in the city without an in-state primary care provider.
How It Works — See a NY doctor in minutes
You can start a telehealth visit in New York within five minutes, without going through insurance hoops or waiting in a hospital for your appointment. Here's how to get started:
Tell us what's going on
Download the Your Doctors Online app, create an account, and describe your symptoms. You can attach a photo of a rash, a wound, or anything else the doctor needs to see.
How can we help?
Describe your issue below.
Talk to a New York online doctor
A licensed doctor connects with you over chat, phone, or video, usually within minutes, day or night. The doctor reviews your history, asks follow-up questions, and decides on a plan.
Get your treatment plan and prescription
If a prescription is appropriate, it's sent to your preferred New York pharmacy. You also get any doctor's notes, lab requisitions, or referrals as a downloadable PDF.
Doctor Prescription
Conditions we treat online in New York
We make it easier to get care through telehealth visits in NY for a wide range of everyday health concerns. The list below groups the most common things we provide virtual care for.
Urgent care
Feeling under the weather? We can help with common illnesses, such as cold and flu, COVID-19 symptoms, sinus infections, antibiotics for ear infections, sore throat, strep throat, UTIs, pink eye, allergic reactions, mild rashes, and minor bites.
Chronic care
You can manage chronic conditions without losing your weekend to a clinic. Get care for diabetes monitoring, blood pressure follow-ups, asthma refills, thyroid management, and cholesterol checks.
Mental health support
We offer mental health counseling for ADHD, anxiety, depression, stress, grief, insomnia, and more.
Skin concerns
We provide online prescriptions for several skin concerns. We commonly help with acne breakouts, eczema flare-ups, psoriasis flares, contact dermatitis, and fungal infections.
Sexual & reproductive health
We help with yeast infections, bacterial vaginosis, birth control prescriptions and refills, STI screening guidance, and erectile dysfunction treatment.
Confidential virtual mental health care for New York residents
You can get same-week therapy and medication management for anxiety, depression, insomnia, stress, grief, ADHD assessment, and several other concerns. Video visits are private and conducted on a HIPAA-compliant platform.Our scope includes:
What we can't treat online, and where to go instead
Telehealth has limits. Some conditions require an in-person exam, hospital care, or specialist care.
Call 911 or go to your nearest ER for:
- Chest pain
- Trouble breathing
- Signs of stroke (slurred speech, one-sided weakness)
- Severe injuries or bleeding
- Sudden severe abdominal pain
- Thoughts of self-harm
We also can't write:
- New York Workers' Compensation Board forms
- Return-to-work clearances after surgery
- Any documentation that requires a physical exam
For those, we will refer you to an in-person provider.
Get high-quality care from licensed U.S. physicians
Dr. Richard Honaker is a board-certified physician with more than 40 years of experience in family and emergency medicine. He serves as Chief Medical Advisor at Your Doctors Online and is affiliated with Medical City Plano in Texas. Recognized multiple times by D Magazine and Texas Monthly, Dr. Honaker provides evidence-based care across a wide range of conditions including diabetes, hypertension, and injury care.
Dr. Monique Rainford is an OB/GYN expert and Assistant Clinical Professor at Yale School of Medicine. With 25+ years of experience, she’s led OB/GYN departments at Yale Health and Baltimore Medical System. Her clinical interests include pregnancy, menstrual health, chronic pelvic conditions, and lifestyle medicine. Dr. Rainford advocates for maternal health equity, especially in underserved communities.
Dr. Candice Fraser is an OB/GYN practitioner and founder of Trinity Medical Care. With over a decade of experience, she focuses on reproductive care, menstrual health, and menopause management. Along with medical training and residency, she also holds an MBA in healthcare management, blending business insight with clinical excellence.
What patients in New York are saying
I have used this app and had excellent service they were quick and very thorough with everything. I’m visiting the USA from Canada and this came in extremely useful. Doctors are excellent"
~Chantelle Robertson —App Store
One of the most convenient telehealth platforms for rapid care available on the market. I would highly recommend this if you are short on time and have a busy lifestyle
~Adam Karim —Trustpilot
I was sick a week ago and I tried this telehealth. This was my first experience and it was amazing. got connected with a doctor within 2 mins. The doctor didn't rush and took time to asses and go through all the symptoms.\nThe doctor was really nice and concerned about me . I felt like i'm being thoroughly examined. Really happy with their service.
~Susanna —Trustpilot
Fast and easy! Had an instant consultation with a doctor and had my prescription in my hands within a few hours. Faster than urgent care.
~Morgan Burton —Trustpilot
Worth every penny to get instant care without having to go to a walk-in clinic with long wait times and doctors who rush you through. Very thankful to have found this service
~Tori Fisher —Trustpilot
I had an urgent medical need on a Saturday night. The doctor/PA was very thorough in collecting my medical history and assessing my need. Everything was addressed on the spot and I received the attention I needed. Thank you, Nadia - much appreciated!
~Travelcan —App Store
Telehealth costs in New York, with or without insurance
Telemedicine visits in New York are usually billed per visit by other platforms, but Your Doctors Online offers a $20-per-month subscription plan. It includes unlimited online doctor consultations, prescriptions, sick notes, and more. There are no per-visit fees, no copays, and no deductibles to meet first. Since most New York residents either do not have insurance or have a high-deductible plan that won't cover a quick urgent-care visit, our flat-rate model is built for both.
Talk to a doctorFlat-rate vs. insurance-based telehealth in New York:
| Your Doctors Online | Insurance-based telehealth | |
|---|---|---|
| Cost without insurance | $20/month, unlimited | $89 to $149 per visit |
| Cost with insurance | Same $20/month, flat | Copay + deductible apply |
| Time to first message | Minutes, 24/7 | Same-day to next-day |
| Visit format | Chat, phone, or video | Mostly video |
| Prescriptions | Any NY pharmacy | Pharmacy network may apply |
| Pre-booking | None | Appointment-based |
No insurance required
You don't need insurance to use Your Doctors Online. If you do, New York's telehealth payment parity law (§2999-DD) requires most state-regulated plans to reimburse telehealth at the same rate as in-person care.
New York telehealth laws and your rights
New York treats telehealth as a real medical visit, not a workaround. Under Public Health Law §2999-cc, you are fully protected and covered.
Approved providers
Payment parity
Insurance plans must reimburse telehealth at the same rate as in-person care (§2999-DD). Medicaid covers telehealth statewide, including audio-only visits.
Your rights — same as an in-person visit
- A private consultation
- Access to medical records
- Ability to change providers
- Clear cost disclosures
24/7 telehealth access in New York by chat, phone, or video
If you're delaying care due to insurance gaps or high costs, it's time to switch to telehealth. Our New York virtual doctors offer statewide telemedicine services, connecting patients with licensed doctors for urgent and everyday health needs.
Get fast, reliable virtual care anywhere in New York State. Download our app and start right away.
Chat
Text a doctor instantly
Phone
Talk through your symptoms
Video
Face-to-face consultation
80% of New Yorkers worry about affording health care in the future.
Cities and regions we serve in New York
Your Doctors Online treats anyone physically located in New York State at the time of the visit.
You don't need to be at home.
As long as you are inside New York at the time of the consultation, you can connect from work, a hotel, or anywhere in the state.
Every NYC Borough
- Manhattan
- Brooklyn
- Queens
- The Bronx
- Staten Island
Major Cities & Regions
- Buffalo
- Rochester
- Syracuse
- Albany
- Yonkers
- Southern Tier
Frequently asked questions
What is Your Doctors Online?
Your Doctors Online is a 24/7 virtual clinic that connects you with licensed doctors by chat, phone, or video. You can get medical advice, prescriptions, lab requisitions, and doctor’s notes from your phone or computer without going to a walk-in clinic.
How fast can I talk to a doctor in New York?
Most patients are talking to a New York online doctor in under five minutes, 24 hours a day, 7 days a week. There’s no appointment booking. You sign up, describe your symptoms, and a doctor connects with you on chat, phone, or video.
Are your doctors licensed in New York?
Yes. The supervising physicians on Your Doctors Online are board-certified US doctors registered to practice telehealth in New York under the NY State Education Department, Office of the Professions. They follow the same standards of care as in-person clinicians and comply with New York State Public Health Law §2999-cc.
Can an online doctor prescribe antibiotics in New York?
Yes, an online doctor in New York can prescribe antibiotics when the visit confirms a bacterial infection. The most common cases are UTIs, strep throat, sinus infections, ear infections, and skin infections. Your prescription is sent directly to your preferred New York pharmacy. We don’t prescribe antibiotics for colds, flu, or other viral infections, because antibiotics don’t treat viruses.
Can I get a doctor's note online in New York?
Yes. If the doctor decides a note is appropriate after the visit, you’ll get a downloadable PDF doctor’s note with the physician’s name, license details, and clinic contact information. New York employers and schools accept telehealth-issued notes as long as they’re tied to a real medical consultation.
How much does a telehealth visit cost in New York?
A telehealth visit in New York through Your Doctors Online costs $20 per month for unlimited visits, with no per-visit fees, copays, or deductibles. By comparison, virtual telehealth services charge $89 to $149 per visit when paying out of pocket. With most NY-regulated insurance plans, telehealth is reimbursed at the same rate as an in-person visit under Public Health Law §2999-DD.
Is telehealth covered by insurance in New York?
Yes, under New York’s telehealth payment parity law (Public Health Law §2999-DD), state-regulated commercial insurance and Medicaid cover telehealth at the same rate as in-person care. The NY Department of Financial Services requires this for most plans. If your plan is self-funded through an employer (ERISA), federal rules apply instead, so check with your HR or insurance provider. Your Doctors Online itself is a self-pay subscription, so insurance isn’t required to use it.
Can I get a telehealth visit for a UTI in New York?
Yes. UTIs are one of the most common reasons for telehealth visits in New York. An online doctor will ask about your symptoms (burning urination, frequency, urgency, lower back or pelvic pain, blood in the urine), review your history, and prescribe an antibiotic for UTI when appropriate. The prescription is sent to your pharmacy, often within minutes.
Can I see a New York online doctor without insurance?
Yes. Your Doctors Online doesn’t require insurance. The flat $20/month plan covers unlimited visits for one person across chat, phone, and video, for any non-emergency condition listed above. You also pay separately for any prescription you fill, but the visit itself is included in your subscription. This is the cheapest published self-pay rate among the major NY telehealth platforms.
Can telehealth prescribe antidepressants in New York?
Yes, licensed providers on Your Doctors Online can prescribe antidepressants like SSRIs and SNRIs during a telemedicine visit. The virtual doctor conducts a full evaluation, discusses options, and sends your online prescription to your New York pharmacy. If your needs are beyond our scope, we will refer you to a psychiatrist.
Can telehealth diagnose strep throat in New York?
A telehealth doctor can evaluate sore throat, fever, swollen tonsils, and other symptoms to determine whether a strep diagnosis is likely. If the clinical picture is consistent with strep, the doctor can prescribe antibiotics. If symptoms are ambiguous, you may be directed to a Labcorp, Quest Diagnostics, or other nearby lab for a rapid strep test. Most straightforward cases are handled entirely through the virtual visit.