Over 2.5 million Ontario residents are without a family doctor. This means 1 in 5 people in Ontario wait for weeks or go without the care for routine illnesses such as UTI, antibiotic prescriptions, diabetes treatment, and weight loss refills. For those with a family doctor, wait times are getting longer. Walk-in clinics are packed. Emergency rooms are overrun. And if you live outside a major city, even basic care can feel out of reach. As a result, fewer than one-third of them can see their doctor on the same day or the next day when needed.
Your Doctors Online bridges the gap by offering instant access to online Ontario-licensed doctors. Whether you live in Toronto, Ottawa, Brampton, or a small town, you can:
- Connect with a virtual doctor in under 30 seconds
- Get prescriptions sent to your local Ontario pharmacy or delivered to your door
- Receive lab requisitions for blood work, X-rays, or ultrasounds when needed
- Be referred to an OHIP-covered specialist if advanced care is required
- Receive follow-ups to support your recovery and ongoing care
How can you connect to an online doctor in Ontario?
You can get virtual care in Ontario with just a few taps on your phone. We have made it easier for you to get online doctor’s consultations from Ontario. 81% of Canadians said virtual appointments saved them money and time (like travel, parking, or childcare).
Register on our virtual clinic
First, create an account on our secure health platform. Enter your basic information to get started, including your name, location, phone number, and email. Let us know if the visit is for you or your dependent.
Describe your symptoms
On the next screen, share your symptoms, such as “I have a sore throat and fever” or “I need a refill of my prescription.” This helps direct you to the right provider.
Get matched with an Ontario-licensed doctor
We will connect you to an available Ontario-licensed doctor within 5 minutes. Our virtual clinic operates 24/7, so even if it’s 9 PM on a Sunday, you will find a provider. The doctor will review your symptoms, ask any follow-up questions, and guide you toward the right treatment.
Get holistic online care
If the doctor determines you need a prescription, lab test, diet plan, or doctor’s note, we’ll take care of it immediately. Your online prescription is sent directly to your local pharmacy. Lab requisitions are issued digitally. And doctor’s notes for school or work are delivered securely via app or email.
Follow up when you need it
If your issue isn’t fully resolved or tests are ordered, the virtual clinic may schedule a follow-up appointment or message you with results. Our doctors are available around the clock, and your records are stored securely for easy access.
What‘s in and out of scope online in Ontario
Virtual care is incredibly useful, but it does have its limits. Knowing what kinds of problems can be handled online and what still require an in-person visit is important. In Ontario, telemedicine providers follow guidelines to ensure patient safety.
| Service | Available via virtual care | When in-person is needed |
| Online prescriptions in Ontario | Yes, after physician assessment | Ifphysical readings such as blood pressure, or hands-on exams (e.g. checking your ear) are required. |
| Sick notes in Ontario | Yes, case-by-case | Issued by an Ontario-licensed physician after assessment. |
| Lab requisitions | Yes, when appropriate | Fulfilled at Dynacare, LifeLabs, or any OHIP-participating lab or imaging centre. |
| Common acute issues | Often | UTIs, pink eye, rashes, mild URIs; red flags require in-person care. |
| Chronic follow-ups | Often | Clarify monitoring limits and clinic handoffs. |
| Emergencies | No | Chest pain, stroke symptoms, severe breathing trouble, major injury. |
How do our online doctor‘s prescriptions work in Ontario?
Our digital prescription service lets you get medications from anywhere in Ontario.
With our digital prescription service, you can get Addyi tablets, birth control pills, Wegovy, Amoxicillin, and more for hyposexuality disorder, UTI, weight loss, and other conditions.
New prescriptions
If you have a UTI, sinus infection, pink eye, or rash, one of our Ontario-licensed doctors will assess your symptoms and, if medically appropriate, issue a new prescription within 5 minutes, during your consult.
Renewals & refills
We make it easy to renew prescriptions for high blood pressure, thyroid disorders, asthma, birth control, and other chronic conditions. Just open a consultation and let us know what you’re taking. If our Ontario-licensed doctor determines it’s safe to continue, we’ll send a renewal to your pharmacy within 5 minutes.
Medication reminders & history
We keep a record of your prescriptions in your secure account so you can easily review past meds and request follow-ups. Our app can send you reminders when it’s time to check in or refill a medication, so you’re never caught off guard without the treatment you need.
Prescription tracking
We notify you when your prescription is sent to the pharmacy and follow up if needed. If there’s ever an issue at the pharmacy (e.g., a substitution or delay), we’ll help you resolve it quickly by coordinating with your pharmacist.
Pharmacy routing
After your prescription is approved, we send it straight to your preferred pharmacy, whether that’s a Shoppers Drug Mart in Toronto, a Rexall in Ottawa, a Walmart in Mississauga, or a community pharmacy in Sudbury, Brampton, Hamilton, or anywhere across Ontario. Most prescriptions are received by the pharmacy within minutes, so you can usually pick up your medication the same day. if desired, you can get your prescription delivered to your doorstep using our pharmacy partners.
Check out our pharmacy network in Ontario.
How can you get a lab requisition in Ontario from our providers?
Getting lab tests through Your Doctors Online is simple. Our doctors can order bloodwork, STI panels, hormone testing, imaging, and more without you having to visit a clinic first. We work with major diagnostic networks such as LifeLabs, Dynacare, and hospital-affiliated labs across Toronto, Ottawa, London, and Windsor to get you the care you need.
- Connect with one of our Ontario-licensed doctors, 24/7
- If lab testing is appropriate, we’ll order it right away.
- Your lab form is sent digitally via secure message or PDF.
- You can print it or take it directly to your local LifeLabs, Dynacare, or hospital-based lab.
How can you get a doctor‘s referral to an OHIP-covered specialist?
We know that sometimes your issue may require a specialist to give a more indepth analysis or consultation. For example your child may have an issue that is beyond the scope of a family doctor and may need a pediatrician. A persistent rash may require input from a dermatologist. Ongoing anxiety might need a psychiatrist’s care. A hormonal imbalance could mean it’s time to see an endocrinologist. If our doctor determines a referral is medically necessary, we’ll connect you to an Ontario-based specialist covered by OHIP through a secure video appointment.
Who is eligible for our virtual care in Ontario?
Our virtual care in Ontario is available to everyone residing in rural and urban areas of Ontario, no matter your age or stage of life, no matter your age or stage of life. If you’re physically located in Anprior, Whitby, Haliburton, Oakville, or anywhere in Ontario during your consult, you can use our platform to access primary care. Whether you’re dealing with a mild infection, need a refill, or just have questions, virtual care can help. You’re eligible if you are:
- Adults and teens
- Children
- Seniors
- People with or without a family doctor
- A parent or guardian seeking care for a child
- Residents in big cities and rural areas
When you choose Your Doctors Online, you’re not just getting fast access to care, you’re getting safe, trusted, Ontario-regulated care from real doctors who take your health seriously. Talk to a doctor today to get your care within 5 minutes
More information on telehealth physicians in Ontario
Yes, our licensed Ontario doctors can prescribe antibiotics if they determine they’re medically necessary. After your virtual consult, the prescription is sent directly to your preferred pharmacy. Here are a few examples of online antibiotics prescribed in Ontario that you can get from us:
1. Doxycycline for tooth infection
2. Macrobid is a prescription for a UTI
3. Amoxicillin for strep throat
We follow CPSO guidelines and never prescribe antibiotics unless they’re clinically appropriate.
With Your Doctors Online, you can connect to a doctor instantly, often within 30 seconds. We’re open 24/7. Whether it’s midnight in Toronto or early morning in Ottawa, we’re here when walk-ins are closed and your family doctor’s office isn’t picking up. Talk to an online doctor in Toronto, a virtual doctor in London, or a telehealth physician in Brampton anytime.
Yes, if our doctor deems you medically unfit to attend work or school, we’ll issue a valid sick note in Ontario. Your note is emailed after your consultation. Employers and schools accept them just like in-person notes, as long as a licensed Ontario physician issues them.
If your visit is medically necessary, and you’re physically in Ontario, your specialist consultation will be covered by OHIP. Get a doctor’s referral from YDO within 5 minutes to see a local specialist.
Yes, our platform is PHIPA-compliant, which means your health data is stored and shared securely, following Ontario privacy laws. Only licensed doctors can access your information.
