Patient Terms Of Service

Effective Date: March 1st, 2016

CONSULTATIVE SERVICE

The service provided through the YourDoctors.Online “Second Opinion Program” is different from the standard consultation typically sought locally through a medical service provider. The specialists registered with  YourDoctors.Online providing second opinion will not be obtaining direct medical history or conducting a physical examination. In addition, YourDoctors.Online specialists will be relying on the results of tests that cannot be verified independently to form an opinion. In view of these limitations, the second opinion provided through YourDoctors.Online should be taken as the best judgment of the specialist based upon information available.

BY CREATING A CASE IN THIS SERVICE, YOU ACKNOWLEDGE AND AGREE TO THESE LIMITATIONS AND ASSOCIATED RISKS.

Scope of Service

The YourDoctors.Online registered specialist will provide a comprehensive second opinion report and answers to your submitted questions, after reviewing your information and all available test results. After receiving the completed report, you will have 7 days to request any clarification from the specialist on any aspects of the report.

Refund Policy

As stated above, the patient or their caregiver will have 7 days after the submission of completed report by the specialist to request any clarification or raise dispute after which we would deem the case closed. During this time, using the message section on the YourDoctors.Online platform, the patient will be able to ask for “clarification” questions. In case of dispute, the YourDoctors.Online team will review the case and focus on the questions that were asked by the patient. The question must follow the above consultative and scope of work guideline.

As stated above, the patient or their caregiver will have 7 days after the submission of completed report by the specialist to request any clarification or raise dispute after which we would deem the case closed. During this time, using the message section on the YourDoctors.Online platform, the patient will be able to ask for “clarification” questions. In case of dispute, the YourDoctors.Online team will review the case and focus on the questions that were asked by the patient. The question must follow the above consultative and scope of work guideline.

In case the doctor is not comfortable to provide second opinion / consultation based on reports submitted, then we will either propose / present the case to next available specialist or refund the payment during the next billing cycle (end of each month).

Liability Limitations

The YourDoctors.Online hereinafter referred to as the “Company”. The user of service (patient, or representative) hereinafter referred to as “User”.

The “user” of this service agrees to release the “company” (and all its consulting physicians, technicians, partners, employees, contractors) from any liability (material and/or punitive); arising from any dispute. The “user” agrees to release the company of any and all liability pertaining to the services rendered (medical and otherwise), any breach of information, or any technological issues (software/hardware) experienced during use of service. The “User” agrees to release the “company” from all liability pertaining to the medical assessment, diagnosis, treatment options, and any/all consequential conditions arising therein. The “Company” is not liable for any detriment to the patient’s condition. This waiver of liability includes – but not limited to – issues of medical, physical, mental, emotional, financial liability.

The service provided is not a substitute for regular medical care and the “company” cannot be liable for any mal-practice, negligence, quality-of-life or otherwise medical litigation. The “user” understands and accepts the terms as stated above.

By requesting a second opinion through YourDoctors.Online , you acknowledge and agree that:

  • Online services are not being sought for a medical emergency or a condition requiring urgent medical attention;
  • The consultation provided is not intended to represent or replace a standard medical assessment sought for diagnosis, management and follow up of a new or known medical condition;
  • Engaging YourDoctors.Online registered specialist does not constitute establishing a binding patient-doctor relationship with duty to provide care;
  • You have read and understood the Terms of Service and Privacy Policy of YourDoctors.Online.

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