How to access a mental health provider
Your mental health is just as important as your physical health. Your Doctors Online gives you access to mental health providers without having to leave your home.
ALREADY SUBSCRIBED AND READY TO GET STARTED?
This guide will show you how to book a mental health provider and attend your consultation through the Your Doctors Online application. If you haven’t signed up yet, it’s time to take some action.
Open the application
Open the Your Doctors Online application on your phone or tablet. On the dashboard, tap on “consult” icon shown at the bottom screen.
Choose your type of service
Once you select your patient profile, a list of services based on your purchased plan will appear. Tap on “Mental Health Provider.”
Describe your medical issue
On the medical issue screen, proceed to select your mental health concern from the list. If your health concern is not listed, select “other” and briefly describe your issue.
Schedule your mental health session
If you need help right away, tap on “start session” to choose the earliest available provider. You’ll be queued immediately for crisis support.
If you prefer to schedule a consultation at your convenience, tap on “book session” to select the date and time that works best for you.
Talk to a mental health provider
You can connect by chat, audio, or a secure video call. As your consultation begins, your provider will listen to your concerns and guide you with counseling and treatment options that best fit your needs.
Tips for a smooth setup
- Choose a quiet, private location for your session.
- Use headphones for better sound quality.
- Make sure you have a strong internet connection.
- Write down any questions or topics you want to discuss.
Your questions answered
How long is my session?
The time frame for each session is 1 hour.
What’s the process to match a client with the right counsellor?
The provider list will be shown on the screen along with their reviews and expertise.
Can I connect with the same counsellor or change if not satisfied?
If available, you can book a session with the same counsellor. If you’re unsatisfied with the service, you can change the provider anytime.
Is my session private?
Yes. All sessions are entirely confidential. Only you and your provider can access the conversation.
Can I reschedule or cancel my session?
Yes. You can reschedule or cancel your session if you’re unavailable. Rescheduling or cancellation can be done either using the application or by contacting support@yourdoctors.online.
How we've helped our patients feel better
Taking care of your mental health is a step toward overall well-being.
If you still have trouble booking or joining your session, contact YDO support in the app or email us at support@yourdoctors.online.