Talk to an online doctor in Ontario to get the care you need, faster and hassle-free.

Yes. Our telehealth clinic is open 24/7 for all residents. This means you can consult our certified healthcare providers even at midnight. For serious symptoms such as chest pain or stroke warning signs, visiting the nearest emergency department is recommended.

Virtual care is important in the province because many residents struggle to access timely healthcare. Walk-in clinics in urban areas are overwhelmed, and hospitals are far away in Northern Ontario. Virtual care allows everyone in rural and urban Ontario:

• Receive prompt medical attention
• Helped 81% of Canadians save time and travel costs 
• Avoid missing work or school 

The time it takes to get connected to a healthcare provider depends on the telehealth platform you are using. With Your Doctors Online, you can see a licensed doctor in less than 5 minutes. 

Yes, our Ontario-licensed doctors can issue prescriptions that are accepted at all pharmacies across urban, suburban, rural, and remote areas of the province. Here is how to get your prescription delivered to your local pharmacy free of cost:

1. Register on our secure telehealth platform
2. Describe your symptoms during a quick video or chat visit.
3. If appropriate, your prescription is sent to your local pharmacy within 30 minutes

Yes. Our virtual doctors do provide sick notes in Ontario for work, school, or other needs throughout the province. During your virtual consult, explain your illness or situation just as you would in person. If appropriate, the doctor will create a signed medical note verifying your condition and the recommended time off. 

Our Ontario-licensed doctors can help you with most everyday health needs and some ongoing conditions. This includes but is not limited to:

• Online doctors can help with:
• Quick prescription refills and renewals
• Antibiotics for common infections like UTIs, pink eye, or ear infections (when appropriate)
• Referrals to specialists such as cardiologists or dermatologists
• Lab and blood test orders (sent to Dynacare, LifeLabs, or any OHIP-participating lab)

However, some health issues still need an in-person visit, such as:

1. Chest pain or pressure
2. New prescription of Ozempic for diabetes
3. Stroke symptoms (sudden numbness, weakness, confusion)
4. Severe breathing problems
5. Major injuries or bleeding

We work with major diagnostic networks such as LifeLabs, Dynacare, and hospital-affiliated labs across Prince Edward County, the GTA, the Muskoka District, and beyond. Here is how you can get one for you and your family:

1. Download our free telehealth app 
2. Our doctor will evaluate your symptoms 
3. If lab testing is appropriate, we’ll order it right away.
4. Your lab form is sent digitally via secure message or PDF. 
5. You can print it or take it directly to your local LifeLabs, Dynacare, or hospital-based lab

Your Doctors Online is open to all residents of Ontario. Whether you are residing in the north of the Muskoka district, somewhere in Larak County, or in the middle of the Rainy River district, you can access our Ontario-licensed doctors whenever you need care. The following groups are eligible to talk to our online healthcare providers:

• Adults
• Teens
• Children
• Seniors
• Someone with or without a family doctor
• A parent or guardian seeking care for a child
• Residents in big cities and rural areas

Yes, our platform is PHIPA-compliant, which means your health data is stored and shared securely, following Ontario privacy laws. Only licensed doctors can access your information.

Before you start your virtual consultation, make sure you have:

• A good internet connection so your visit runs smoothly.
• A phone, tablet, or computer with a camera and microphone.
• A few details about your health or symptoms to share with the Ontario doctor.

Your Doctors Online is built to give you fast virtual care, so you can’t always choose a specific doctor. This helps keep wait times short, and you’ll be seen within minutes. However, you can ask for follow-up visits to see the doctor you spoke with before.

Our primary care doctors can refer you to OHIP-covered specialists in Ontario, including dermatologists, cardiologists, neurologists, OB-GYNs, and endocrinologists, depending on your symptoms.

Yes. Our services are not limited to Ontario — you can see an online doctor from anywhere in Canada. Whether you are in B.C., Manitoba, or even the Yukon, our services are available throughout the country. Simply open your app, describe your issue, and connect to a doctor without insurance. 

Yes. Our virutal clinic is open to everyone, including international students, tourists, newcomers, and residents still waiting for an OHIP card. Simply start a chat or video visit, pay a flat fee, and connect with a 24-hour doctor within minutes to get virtual care services.