See an online doctor in Ontario in 5 minutes.

Some family doctors in Ontario accept new patients, but availability can be limited. More than 205 communities have no family doctors accepting new patients. However, our licensed doctors are accepting new patients around the clock. From prescriptions to labs, you can get virtual care in minutes. 

The wait time for a virtual appointment can vary based on demand. For some telehealth services, it can take up to an hour to connect you with a doctor. Whereas, with Your Doctors Online, you can start a consultation with a licensed doctor in Ontario within minutes. 

Emergency room wait times are long in Ontario. On average, patients wait around 2 hours to be assessed by an emergency clinician. For non-urgent cases, the total visit often lasts about 3 hours, while admitted patients can wait much longer for a hospital bed. These delays are common across major cities and smaller communities, pushing people to look for faster care options.

Your Doctors Online is a 24/7 virtual clinic that connects you with licensed doctors through secure chat, audio, or video. You can get medical advice, prescriptions, lab requisitions, and doctor’s notes from your phone or computer—without going to a walk-in clinic.

Very fast. Our goal is to connect you to our Ontario clinical team in under a minute, 24 hours a day, 7 days a week. The connection is less than 30 seconds, and there is no need to book days or weeks in advance.

Yes. Our supervising physicians on Your Doctors Online are licensed in Ontario. They follow the same standards of care as in-person clinics and comply with CPSO guidelines.

We can help with most concerns you’d normally bring to a family physician or a walk-in clinic, such as:

• Cough, cold, flu, fever
• UTIs and other infections
• Skin issues (rashes, acne, sores)
• Stomach problems (nausea, vomiting, diarrhea, constipation)
• Allergies
• Mild mental health concerns (anxiety, low mood)
• Medication consultations for birth control prescriptions

If we can’t safely manage your condition online, we’ll direct you to the next step.

Virtual consultations are helpful for many everyday health concerns, but they aren’t the right choice for emergencies. Call 911 or visit your nearest emergency department if you experience:

• Chest pain or difficulty breathing
• Signs of a stroke (face drooping, arm weakness, speech trouble)
• Severe injury or heavy bleeding
• Sudden, intense pain
• Thoughts of harming yourself or others

For safety reasons, we also don’t prescribe controlled medications (such as narcotics or benzodiazepines). If your condition requires an in-person assessment, our doctors will guide you on the next steps, so you receive the right care.

You can get a prescription refill & renewal through an online healthcare platform, such as Your Doctors Online.  These platforms help you save time by removing the need for in-person visits or appointments.

Yes. If the doctor determines it’s appropriate, they can provide digital medical notes (e.g., for work or school). You’ll receive a PDF containing the doctor’s name, license details, and contact information, which you can download. 

Yes. Our doctors can provide lab requisitions (e.g., for blood work, urine tests, and certain imaging procedures such as X-rays or ultrasounds) when medically indicated. Take the requisition to a local lab or imaging centre, and the results are sent back for review.

Yes. With our family-friendly plans, you can use your account to get care for yourself and eligible family members. You’ll be able to choose who the visit is for when you start a virtual consultation.

Yes. Your privacy is a top priority. We use strong encryption and store data securely in compliance with healthcare privacy laws in the regions we serve. Your information is never shared with third parties without your consent, except as required by law or for your care.

No, you must speak with a doctor to get a referral in Ontario. A physician needs to review your symptoms and medical history before sending you to a specialist. However, you can use our virtual healthcare service to skip the in-person visit.

Not always. You can see a doctor in Ontario without OHIP through YDO. Simply select a subscription plan, connect with a licensed doctor, and receive urgent care online in minutes without waiting in walk-in clinics or travelling long distances.