Speak to a licensed online doctor in Vancouver without the clinic wait — Virtual walk-in clinic

Your Doctors Online is a 24/7 virtual service that connects you with licensed doctors through secure chat, audio, or video. You can get medical advice, prescriptions, lab requisitions, and doctors’ notes from your phone or computer without going to a walk-in clinic in Vancouver.

Very fast. Our goal is to connect you to our Vancouver clinical team in under a minute, 24 hours a day, 7 days a week. The connection is less than 30 seconds, and there is no need to book days or weeks in advance.

Yes. All supervising physicians on Your Doctors Online are fully licensed in the regions where they practice. They follow the same standards of care as in-person clinics and must comply with their provincial or state medical college or board.

We can help with most concerns you’d normally bring to a family doctor or medical clinic, such as:

• Cough, cold, flu, fever
• UTIs and other infections
• Skin issues (rashes, acne, sores)
• Stomach problems (nausea, vomiting, diarrhea, constipation)
• Allergies
• Mild mental health concerns (anxiety, low mood)
• Medication questions, refills, and side effects

If we can’t safely manage your condition online, we’ll tell you and advise where to go next.

We’re not for emergencies. Call 911 or go to the nearest emergency department if you have:

• Chest pain or trouble breathing
• Signs of stroke (face drooping, arm weakness, speech difficulty)
• Severe injury or major bleeding
• Sudden, severe pain
• Thoughts of self-harm or harming others

We also don’t prescribe controlled substances (like narcotics or benzodiazepines) and may redirect you to in-person care when needed.

Yes. Doctors can provide lab requisitions (e.g., for bloodwork, urine tests, some imaging like X-rays or ultrasounds) when medically indicated. You take the requisition to a local lab or imaging center, and the results are sent back for review.

Yes. With our family-friendly plans, you can use your account to get care for yourself and eligible family members (for example, your children or spouse) as allowed by your plan. You’ll be able to choose who the visit is for when you start a doctor’s consultation.

Yes. Doctors can provide lab requisitions (e.g., for bloodwork, urine tests, some imaging like X-rays or ultrasounds) when medically indicated. You take the requisition to a local lab or imaging center, and the results are sent back to be reviewed with you.

Yes. Your privacy is a top priority. We use strong encryption and store data securely in compliance with healthcare privacy laws in the regions we serve. Your information is never shared with employers or third parties without your consent, except where required by law or for your care (for example, sending prescriptions or lab orders).

Not always. You can see a doctor without a valid MSP health card through YDO. Simply select a subscription plan, connect with a licensed doctor, and receive care even when you do not have a valid health card.