Our service is available to residents of British Columbia, including anyone living in Abbotsford.

• No MSP Required: You must not be enrolled in the Medical Services Plan (MSP) to access virtual consultations. However, please note that consultations are not covered by MSP and may require a fee.
  
  
• Minimum Age: Individuals aged 16 and older can create their own accounts and consult with a doctor independently. For those under 16, a parent or legal guardian must initiate the visit and remain available to provide consent. Online Doctor Chat 24/7
  
  
• Family Sharing: The service offers a Family Sharing plan, allowing you to add up to four relatives, so everyone enjoys the same 24/7 doctor access and instant chat times.
  
  

To get started, download the Your Doctors Online app from the Apple App Store or Google Play Store.

For more information or assistance, visit the Your Doctors Online.

Our licensed doctors can help with a wide range of common, non-emergency health concerns. This includes things like colds, flu, sinus infections, UTIs, skin issues (rashes, acne), allergies, prescription renewals, mental health support (anxiety, depression), general medical advice, and more. This service is not for emergencies.

Yes, if the doctor decides a prescription is medically necessary during your consultation, they can issue one (excluding narcotics and certain controlled substances). The prescription will be sent electronically to your preferred pharmacy right here in Abbotsford for convenient pickup. Some local pharmacies might also offer delivery.

If required for diagnosis or treatment, our doctors can provide requisitions for blood tests or medical imaging (like X-rays or ultrasounds). You can take this requisition form to a local lab (e.g., LifeLabs) or imaging facility in the Abbotsford area.

Yes. Our online doctors do provide doctor’s notes for work, school, or other needs in Abbotsford. During your virtual consult, explain your illness just as you would in person. If appropriate, the doctor will create a signed medical note verifying your condition and the recommended time off or accommodations. 

Booking is simple via our website or app. For the appointment, you’ll need a stable internet connection and a device like a smartphone, tablet, or computer with a camera and microphone (for video calls) or just a phone (for phone calls). A valid ID with a name and date of birth is required for verification.

Do you have more questions? Find all your answers here.