Effective online therapy and counselling from a mental health provider in Canada

Your Doctors Online is a 24/7 virtual clinic that connects you with licensed doctors through secure chat, audio, or video. You can get medical advice, prescriptions, lab requisitions, and doctor’s notes from your phone or computer—without going to a walk-in clinic.

Very fast. Our goal is to connect you to our clinical team in under a minute, 24 hours a day, 7 days a week. The connection is less than 30 seconds, and there is no need to book days or weeks in advance.

Yes. All supervising physicians on Your Doctors Online are fully licensed in the regions where they practice. They follow the same standards of care as in-person clinics and must comply with their provincial or state medical college or board.

We can help with most concerns you’d normally bring to a family doctor or walk-in clinic, such as:

• Cough, cold, flu, fever
• UTIs and other infections
• Skin issues (rashes, acne, sores)
• Stomach problems (nausea, vomiting, diarrhea, constipation)
• Allergies
• Mild mental health concerns (anxiety, low mood)
• Medication questions, refills, and side effects

If we can’t safely manage your condition online, we’ll tell you and advise where to go next.

We’re not for emergencies. Call 911 or go to the nearest emergency department if you have:

• Chest pain or trouble breathing
• Signs of stroke (face drooping, arm weakness, speech difficulty)
• Severe injury or major bleeding
• Sudden, severe pain
• Thoughts of self-harm or harming others

We also don’t prescribe controlled substances (like narcotics or benzodiazepines) and may redirect you to in-person care when needed.

Yes. Doctors on our platform can prescribe most medications when it’s medically appropriate. Prescriptions are sent directly to your preferred pharmacy, and in many cases you can also get home delivery, depending on local pharmacy options. We do not prescribe controlled substances (for example, narcotics, opioids, or certain stimulant medications).

Yes. If the doctor determines it’s appropriate, they can provide digital notes (e.g., for work or school). You’ll receive a PDF with the doctor’s name, license details, and contact information that you can download or share. 

Yes. Doctors can provide lab requisitions (e.g., for bloodwork, urine tests, some imaging like X-rays or ultrasounds) when medically indicated. You take the requisition to a local lab or imaging center, and the results are sent back to be reviewed with you.

Yes. With our family-friendly plans, you can use your account to get care for yourself and eligible family members (for example, your children or spouse) as allowed by your plan. You’ll be able to choose who the visit is for when you start a consultation.

Yes. Your privacy is a top priority. We use strong encryption and store data securely in compliance with healthcare privacy laws in the regions we serve. Your information is never shared with employers or third parties without your consent, except where required by law or for your care (for example, sending prescriptions or lab orders).