Frequently Asked Questions

General

YourDoctors.Online is web-based and mobile friendly portal that provides a second opinion or consultation service which enables a patient or their loved one to draw on the knowledge of specialists to help you get an opinion of diagnosis, prognosis and treatment plan from the comfort of their own home or location.

YourDoctors.Online helps you:

  • Better understand your medical condition
  • Confirm a diagnosis or treatment plan through an expert review of your medical records

YourDoctors.Online is designed to provide easy access to second opinion service and helpyou or your loved one:

  • Solve health questions that your current specialist is unable to address.
  • Access another world leading specialist with expertise in a specific area.
  • Realize peace of mind that you are taking the right course of action for the medical condition.
  • Feel reassured that the procedure, treatment or surgery recommended will provide the benefit promised.

When facing serious major medical decisions, it is extremely important to get a second opinion or consultation service. Accurate diagnosis and treatment plans increase the recovery rate and avoid unnecessary costly medical treatments and procedures. That is why doctors suggest getting a second opinion before non-emergency surgeries, long term treatments, and major operations. If you are unsure or just want to confirm your current course of treatment, a second opinion can help give you confidence that you are getting the most appropriate treatment.

As a matter of fact, most treating physicians welcome a second opinion from other respected experts in their speciality. They also gain access to information regarding innovative diagnostic and treatment regimens that might not be available in their local communities.

YourDoctors.Online is an open platform connecting patients with leading specialists around the world. You can setup an account for free first. Our specialists set their own pricing for providing a second opinion, allowing you a choice based upon experience, qualifications, expertise and availability. The cost of a typical consultation is in the range of US$150 to $600(depending on the specialty type and number of specialists available) for a 45-60 min which includes review of case, seek further information (if required), forming opinion alongwith creating final report and clarifying any questions within 7 days of report submission. The price you pay also includes the processing fee for YourDoctors.Online

YourDoctors.Online covers most medical conditions – primarily very complex, chronic, life threatening and serious medical issues. Cases commonly seen by YourDoctors.Online include: oncology, cardiology, neurology, pediatric subspecialties, orthopedics,rheumatology, and pain management just to name a few but are not limited to them as we will continue to add more categories of medical specialty. However, it is important to understand that YourDoctors.Online does not cover acute emergencies.

Different government and private health plans have diverse requirements and limitations, please check with your insurer if this service is covered under your plan. You will need to print the email receipt once you make the payment that can be submitted for such coverage, if applicable. We do not take any responsibility of re-imbursement but will help however we can.

No. The YourDoctors.Online report is meant only as a second opinion based on images and information that you provide. Our specialists do not physically examine you and therefore, no treatment should be solely pursued upon the YourDoctors.Online report. The report must be consulted upon with your personal physician who should then proceed to determine your recommended treatment plan.

YourDoctors.Online is meant for patients who have already received an initial diagnosis from their personal physician and would like to get an independent second opinion to help confirm or clarify the diagnosis. YourDoctors.Online helps reduce the risk of misdiagnosis and enables the patient make a more informed decision.

Your data is accessible only by theYourDoctors.Onlineregistered doctor / specialist who you have chosen to assign the case and the case facilitatorat YourDoctors.onlineonly. When it comes to handling patients’ medical information, YourDoctors.Online has always adhered to the highest standard of privacy. Today, we continue that strict practice when communicating with patients via our website. We ensure your complete privacy via the internet by:

  • Having you register and set up a secure online account through our website
  • Establishing a secure account ensures a secure connection between you and YourDoctors.Online
  • Encrypting (scrambling) your information via Secured Sockets Layer (SSL) 128-bit encryption keys ensures your privacy as well

Your computer securely and privately transfers your information to YourDoctors.Online. However, you must use a browser capable of 128-bit encryption, Google Chrome, Firefox, (two preferred by us) and /or Safari or Internet Explorer 10 or higher. If our system detects that your browser does not meet this specification, we will notify you and instruct you to upgrade your browser.

Based on the comprehensive medical information you provide, the YourDoctors.Online specialist will send you a very thorough second opinion based on your initial diagnosis and treatment plan. The YourDoctors.Online specialist will also make every effort to give you an expert answer to all the questions posed during the initial case submission. Hence it is extremely important to note that you clearly state your top 3-4 questions in the section.

Yes, we meet or exceed all federal requirements for protecting personal health information (PHI) of patients under the Health Insurance Portability Accountability Act of 1996 (HIPAA). We do this using technology and smart business practices. The technology we employ encrypts and stores all PHI securely while still allowing for the physician to access critical information easily and quickly. Our business practice is to only collect the information we need at the time we need it.

We follow HIPAA guidelines as we feel that this compliance offer the most comprehensive patient privacy protection worldwide. We believe this step will help us a bond of trust with our consumers.
As an example The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal program passed by the United States Congress that requires all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally, to be kept properly confidential. This Act gives you, the Patient, certain additional rights to understand and control how your health information is used. HIPAA enforces penalties for covered entities that misuse personal health information. Please see HIPAA checklist that we have provided on our website.

CANCELLATION: We understand that unplanned issues can come up and you may need to cancel your case.  Should that happen, we respectfully ask for submitted cases to be cancelled within8 hours by sending an email with the Registered Patient Name to info@yourdoctors.online.Our staff want to be available for your needs and the needs of allour clients.  When a patient does not want to continue for a scheduled case and the specialist has been engaged, another patient loses an opportunity to be seen. 100% reimbursement minus transaction charges due to third party (eg., paypal charges 3% for each transaction) will be done for cancellations within 8 hours period.

 

CURRENCY & EXTRA CHARGES: All payments will be processed in US Dollars at the time of payment.  Yourdoctors.online is not responsible for any additional conversion fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

 

REFUND& ARBITRATION POLICY: Please see the patient disclaimer for more details on refund policy. No refunds are available for completed report services by the specialist. We do allow 7 days after submission of final specialist completed report to ask for any clarifying questions. In case of arbitration, we would look at the questions asked by the patient and whether the specialist answered those questions, hence it is extremely important that you ask clear questions within the scope of work defined above.

Questions Asked By Doctors

In order to learn how to set up a PayPal account and link it to your bank account, please click here to follow step-by-step instructions.

Specialistsmustcreate a PayPal account in order to get paid. The PayPal account can be created in simple steps (click here). The PayPal account will be linked to the specialist own bank account. Specialist can create a completely new account or use existing account. Payment will be made to your PayPal accountant the end of every calendar month. No payments are made till atleast 14 days after submission of the case report (in case 14 days exceeds the next billing cycle will be pushed to next month end).All applicable tax reporting is the responsibility of the specialist.

While in the majority of the cases it is not an issue, it depends on the stipulation of your contract with your employer. Most hospitals require that you inform them that you intend to provide consulting services for a second opinion portal, it is best to seek legal counsel on the legal ramifications of your particular case.This service has been created to link a patient who is seeking second opinion or consultation on a previous opinion / diagnosis, treatment plan directly to the specialist without the administration and overheads required. Typical patients approaching a specialist will be outside the hospital jurisdiction (since they will be covered by health insurance) but we cannot guarantee a patient seeking second opinion within hospital regional area of focus.

No, based on the medical definition and practice of Telemedicine refers to the actual delivery of remote clinical services using technology –the key being the diagnosis and treatment can be administered by practice of Telemedicine.

At YourDoctors.Online, we do not provide clinical services which includes everything from consulting, diagnosis and treatment, rather we provide a second opinion or consulting on a diagnosis or treatment plan that has already been provided. Specialists at YourDoctors.Online will not administer the treatment, hence the risk of liabilities is very limited. However, we strongly suggest you seek legal counsel, as every case and specialist requirements and risks may vary. You should also review the Scope of Work and Consultative Service as included in our Patient Terms and Agreement(which a patient will be asked to accept before making the payment) which every patient reviews and signs before making any payment or submission of the case. You should also review the Terms of service while clarifying this question.

Typically, we will approve your profile within 48-72 hours of submission.

You can start by registering on the online portal. To enroll, please follow the instructions here (How to use) and also watch a quick video on the next steps.  You will need to provide basic details about yourself and submit for approval.

Registered specialists with YourDoctors.Online need to have a minimum of 10 years of experience in their “specific specialty” and be board certified (US or Canadian or international boards should be clearly indicated on the doctor registration questionnaire) with good standing in their respective practice jurisdiction.

As an added feature for all our specialists, we have liability insurance coverage of USD $3 Million.

At YourDoctors.Online we do not keep any money from your consulting fee (average consulting fee ranges from US$250+ per consult is your fee and you should get 100% of it minus any transaction fee that your PayPal or Bank might charge) that you want to charge and we build 25-30% margin on top of your consulting fee to cover our costs (platform maintenance, transaction costs paid to visa / PayPal, case facilitation fee paid to triage case, support, malpractice insurance, legal & marketing costs). So the patient will pay us US$390 for the services for a specialist who charges US$300 as their consulting fee.

As a member on our specialist panel, a patient seeking your opinion registers and sends a case for your review and consultation. This work and patient flow is similar to the situation when a patient may travel to your office from across the country (or the globe) for advice. You will review the case details and identify any missing information needed to provide the best opinion. The patient will submit any missing information (within reasonable time) and the specialist will prepare a final report for submission. The specialist may recommend specific medications or advise therapy in the final report. However, the specialist may not provide prescription or accept to perform procedures through the online service.

Questions Asked By Patients

Each specialist on YourDoctors.Online sets their own consulting price. These prices usually reflect the rates charged in their province, state or country where they practice, as well as their level of expertise, demand for their services and whether they are available for a video / audio chat. It is our desire that we offer the best available specialist for the most competitive price point as we provide
1. Hassle free & simple online consultation to patient hence no admin staff required
2. Malpractice coverage for consulting provided on this portal provided by YourDoctors.Online
3. And have invested heavily to automate the patient doctor interaction model (hence no hospital administrative fee)
We believe the average consulting fee would vary from US$300 to US$500 based on the above set criteria although their might be specialists who could charge higher than this this market range.

See our cancellation policies above.

We understand that you may have some additional questions once you receive your second opinion report. After receiving the completed report, you will have 7 days to request any clarification from the specialist on any aspects of the report.

To attach a CD that contains medical images or software, please follow the below tutorial

For Windows Users:

1. Load your CD with medical information

2. Double-Click on “My Computer”, right-click on the CD-ROM that contains the medical information and click “Open”.

2. Double-Click on "My Computer", right-click on the CD-ROM that contains the medical information and click "Open".

3. Select all the files, by hitting “Ctrl” and “A” together.

3. Select all the files, by hitting "Ctrl" and "A" together.

4. After all items are selected, right click on all of the selected files.

4. After all items are selected, right click on all of the selected files.

5. Select “Send to”, and “Compressed (zipped) folder”.

5. Select "Send to", and "Compressed (zipped) folder".

6. Place the compressed (zipped) folder on the desktop.

6. Place the compressed (zipped) folder on the desktop.

7. Wait for the compression of the files to finish. The times of compression will vary from the size of the CD, and the speed of your CD-ROM.

7. Wait for the compression of the files to finish. The times of compression will vary from the size of the CD, and the speed of your CD-ROM.

8. Rename the newly created zip file on your desktop to something more appropriate.

9. Once the file is zipped, it is ready for attachment to your case.

Attach any files given to you by your first opinion doctor.

Attach your zip from your desktop

For Mac Users:

1. Open a “Archive Utility” by searching it Mac’s spotlight

Open a "Archive Utility" by searching it Mac's spotlight

2. Ensure that the preferences of your Archive Utility is set to your Desktop by clicking “Archive Utility”, then selecting “Preferences”, and ensuring that “Save archived files:” is selected as “into Desktop”

Checking Preferences

Checking Preferences


Selecting saved folder to be desktop

Selecting saved folder to be desktop


Selecting saved folder to be desktop

Selecting saved folder to be desktop

3. Click “File” and “Create Archive”

2. Click "File" and "Create Archive"

4. Go up directories, until you see your Macintosh hard drive and select your CD-ROM that contains your medical information and select “Archive3. Go up directories, until you see your Macintosh hard drive and select your CD-ROM that contains your medical information and select "Archive

5. Wait for the compression of the files to finish. The times of compression will vary from the size of the CD, and the speed of your CD-ROM.

4. Wait for the compression of the files to finish. The times of compression will vary from the size of the CD, and the speed of your CD-ROM.

7. Rename the newly created zip file on your desktop to something more appropriate.

8. Once the file is zipped, it is ready for attachment to your case.

Attach any files given to you by your first opinion doctor.

Attach your zip from your desktop

It is important that our specialists have access to all of your original test results and other medical information in order to render the most comprehensive second opinion for you. If there is something on the checklist that you cannot obtain, please email at info@yourdoctors.online or call the YourDoctors.Online office at 1-844-4MARKITto determine if we are still able to proceed with your online second opinion request.

It is not an essential service or part of the consultation; however, it is at the sole discretion of the specialist to choose to include video or audio as part of the consultation. Proper application is required on both patient and specialist (eg., chrome, firefox) for this application to work. Hence we do not provide any guarantees that the application will work seamlessly. Specialists are able to see if the patient is online (ie., on portal) and could decide to allow a video conference BUT this service is not included in the service charges. It is on sole discretion of the specialist.

No. YourDoctors.Online medical second opinions are all performed remotely. Therefore, there is no need for an in-person exam. The YourDoctors.Online specialist will provide your second opinion after carefully reviewing all of the comprehensive medical information that you have provided which includes your local doctor’s findings during your physical exam.

Once you select the specialists and payment has been made, our case facilitator reviews the for completeness. We submit the case within 8 hours of receiving the case (and assuming no document is missing). Then we allow each prioritized doctor to accept the case within 24 hours. If case is not accepted in that time, then we move to the next specialist. The average time from the initial case submission to the delivery of the specialist’s report is generally 14 days. It depends on the complexity of your case and the length of time it takes to receive your medical records and pathology. Typically, the expert’s report is provided within 3 to 5 business days of receiving all medical records.

In order to obtain these items, you will need to contact your local physician’s office or the facility where your tests were performed. While the process may vary, patients typically need to submit a written request for the information. The records may include paper files, pathology slides, X-rays and other radiology and laboratory findings. Requests normally include the patient’s name, address, birth date and dated signature. For your convenience, we have drafted a letter template that you may find useful to print and send to your physician’s office to request your medical records.

You should have the following information on hand when requesting a second opinion:

 

1) The patient’s complete medical image history (X-rays, MRIs, CT scans, pathology reports, etc.) from the treating physician who provided the initial diagnosis.

2) Additional medical information such as a description of any symptoms, previous treatments undergone, current medication, and dosage and any other pertinent information that will help the YourDoctors.Online specialist properly assess your case to provide you with an accurate second opinion.

3) Credit card or paypalinformation for payment registration.

You can start by registering on the online patient portal. To enroll, you need to provide a few basic details about yourself. Once you have created an account, you can start a case any time. Cases can be initiated through the online Patient Dashboard, via the YourDoctors.Online mobile or from a desktop.Here is a quick video showing the step-by-step actions to start a case.

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